Hanen Jouini Email & Phone Number | I've always had an aptitude for adaptability and troubleshooting. Communication is key and so is taking the initiative. Through my experience in the professional life, I've honed my interpersonal skills and rose through the ranks to Operations manager. Started as customer support agent where I had to resolve different issues as well as partake in other tasks to develop my skills. After my promotion to Team Lead, I had acquired most of the capabilities needed to supervise and lead with efficiency. As a team lead, being a good listener is a must. In order to achieve maximal efficiency and smooth sailing, team members must be tended to should any issue arise or if they need help, especially with new hires. Feedback is very crucial to a successful, they are the building blocks of a path to progress. I like hearing feedbacks, they often either reveal shortcomings to be fixed or praise to fuel further development. After my time with customer support agents, I was chosen to lead the "Customer Advocacy Group" and "Social Media Group". Being quadrilingual and having strategic thinking helped a lot. My first challenge was to address issues between team members and production challenges. Again, communication and good listening are the name of the game. Understanding the stem of the issue and fixing it makes the journey more than worth it. After studying the new line of tasks and understanding it, I introduced a few changes to both teams to expand coverage and control of other aspects. CAG and Social Media being front liners and Vital to the company's image, they had to be in order and polished. We handle tremendous workloads around Christmas time, the second half of the year, being under pressure taught me strategic thinking and forecast planning, these were vital to keep pushing through. Workload study also allowed me to better my skills how to allocate workforce to certain tasks, this includes hiring. Having been in a managerial position for years, I've had to interview many and choose the best ones fit for the position they were applying for. In 2020 I was promoted to Operations manager. Overseeing ROE and Support functions Teams and their performance. I continue to do my best to learn more and to push through.

Hanen Jouini

I've always had an aptitude for adaptability and troubleshooting. Communication is key and so is ta...
Ariana, Ariana, Tunisia

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Hanen Jouini’s Email hjouini@vistaprint.com

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Hanen Jouini’s Location Ariana, Ariana, Tunisia

Hanen Jouini’s Current Industry Vista

Hanen Jouini’s Prior Industry Vistaprint | Ministere De La Communication Tunis | Avicenne Private School

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Work Experience

Vista

S.Ops Manager-Manufacturing & CARE Escalations & CARE Social Media

2022-07-01 00:00:00 - Present

Vistaprint

Manager of Operations

2021-07-01 00:00:00 - 2022-07-01 00:00:00

Ministere De La Communication Tunis

Press Attache

2010-06-01 00:00:00 - 2010-12-01 00:00:00

Avicenne Private School

English Second Language Teacher

2009-09-01 00:00:00 - 2010-04-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Hanen Jouini

Hanen Jouini is located at
Ariana, Ariana, Tunisia

Hanen Jouini is a I've always had an aptitude for adaptability and troubleshooting. Communication is key and so is taking the initiative. Through my experience in the professional life, I've honed my interpersonal skills and rose through the ranks to Operations manager. Started as customer support agent where I had to resolve different issues as well as partake in other tasks to develop my skills. After my promotion to Team Lead, I had acquired most of the capabilities needed to supervise and lead with efficiency. As a team lead, being a good listener is a must. In order to achieve maximal efficiency and smooth sailing, team members must be tended to should any issue arise or if they need help, especially with new hires. Feedback is very crucial to a successful, they are the building blocks of a path to progress. I like hearing feedbacks, they often either reveal shortcomings to be fixed or praise to fuel further development. After my time with customer support agents, I was chosen to lead the "Customer Advocacy Group" and "Social Media Group". Being quadrilingual and having strategic thinking helped a lot. My first challenge was to address issues between team members and production challenges. Again, communication and good listening are the name of the game. Understanding the stem of the issue and fixing it makes the journey more than worth it. After studying the new line of tasks and understanding it, I introduced a few changes to both teams to expand coverage and control of other aspects. CAG and Social Media being front liners and Vital to the company's image, they had to be in order and polished. We handle tremendous workloads around Christmas time, the second half of the year, being under pressure taught me strategic thinking and forecast planning, these were vital to keep pushing through. Workload study also allowed me to better my skills how to allocate workforce to certain tasks, this includes hiring. Having been in a managerial position for years, I've had to interview many and choose the best ones fit for the position they were applying for. In 2020 I was promoted to Operations manager. Overseeing ROE and Support functions Teams and their performance. I continue to do my best to learn more and to push through.