Gustavo Schmitz Email & Phone Number | Experienced professional with over a decade of demonstrated success in business management, operations, and customer service across diverse industries. As a seasoned leader, I have spearheaded initiatives to optimize operations, enhance team efficiency, and drive strategic decision-making to achieve business goals. My journey began as the first-ever employee of Latin America's largest social media agency, where I played a pivotal role in building departments, hiring key professionals, and developing innovative workflows. Notable achievements include the development of pioneering software, Riot Voice, designed to manage customer inquiries on social media. Transitioning to roles in global companies like Airbnb and Olala Homes, I continued to excel in driving operational excellence and customer satisfaction. As Head of Customer Service, I've successfully restructured customer service department, implemented data-driven assessments to enhance quality and CSAT, and led the selection and setup of a BPO for 24/7 service. My expertise extends to overseeing key operational metrics, accurate forecasting, and implementing strategies for sustained business growth.

Gustavo Schmitz

Experienced professional with over a decade of demonstrated success in business management, operatio...
Barcelona, Catalonia, Spain

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Gustavo Schmitz’s Email gustavo@olalahomes.com

Gustavo Schmitz’s Phone Numbers

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Gustavo Schmitz’s Location Barcelona, Catalonia, Spain

Gustavo Schmitz’s Current Industry Olala Homes

Gustavo Schmitz’s Prior Industry Airbnb | Riot | Agencia Riot | Monsanto | Jr Faap

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Global Head of Customer Experience

2023-02-01 00:00:00 - Present

Senior Business Analyst

2017-03-01 00:00:00 - 2019-06-01 00:00:00

Chief Operating Officer

2010-01-01 00:00:00 - 2015-01-01 00:00:00

Account Director (Nokia Brazil and Latin America)

2008-12-01 00:00:00 - 2009-12-01 00:00:00

Marketing intern

2005-01-01 00:00:00 - 2006-10-01 00:00:00

Project Manager

2004-01-01 00:00:00 - 2005-01-01 00:00:00

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Gustavo Schmitz is a Experienced professional with over a decade of demonstrated success in business management, operations, and customer service across diverse industries. As a seasoned leader, I have spearheaded initiatives to optimize operations, enhance team efficiency, and drive strategic decision-making to achieve business goals. My journey began as the first-ever employee of Latin America's largest social media agency, where I played a pivotal role in building departments, hiring key professionals, and developing innovative workflows. Notable achievements include the development of pioneering software, Riot Voice, designed to manage customer inquiries on social media. Transitioning to roles in global companies like Airbnb and Olala Homes, I continued to excel in driving operational excellence and customer satisfaction. As Head of Customer Service, I've successfully restructured customer service department, implemented data-driven assessments to enhance quality and CSAT, and led the selection and setup of a BPO for 24/7 service. My expertise extends to overseeing key operational metrics, accurate forecasting, and implementing strategies for sustained business growth.