Gururaj S Email & Phone Number | EXPERIENCE SUMMARY • Over 6 years of experience in Telecom domain, carrying blended knowledge of IVR and CTI. This consists of: • Consulting / implementation and support experience on below components. o Genesys CTI and Framework o Genesys Outbound, Reporting, Work Force Management o Genesys voice&non-voice Routing • Good routing design, implementation and troubleshooting skills with Genesys CTI. • Have worked / working on complex contact centre solutions •Experience in Change management, Incident & problem management and Quality activities. •Good exposure to UNIX environment, TCP/IP and networking concepts. • Four years of on-site experience as SPOC for major customers in the UK. TECHNICAL SUMMARY CTI-Genesys CTI, CTI link for Avaya PBX and T-server IVR-Genesys Voice Portal (GVP), Cosmocom IVR platform, Cosmodesigner with XML and ASP/JSP Routing-Genesys voice and non-voice Inbound Routing Outbound-Genesys Outbound, Predictive dialing with Avaya call classifier, Outbound Contact Manager Reporting-Genesys Reporting – CCPulse, CCA WFM-Genesys WFM suite – WFM Config. Utility, WFM web agent, WFM web supervisor, Load balancing. Agent Desktop-Genesys Agent Desktop (GAD), Load Balancing (Apache), Supervisor Desktop (GSD) Specialties: Have consistently recieved appreciations from customers. Recieved smooth operator award from Management recently.

Gururaj S

EXPERIENCE SUMMARY • Over 6 years of experience in Telecom domain, carrying blended knowledge of IV...
Watford, Watford, United Kingdom

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Gururaj S’s Phone Numbers +91 91804 02433 ext****

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Gururaj S’s Location Watford, Watford, United Kingdom

Gururaj S’s Current Industry Techmahindra

Gururaj S’s Prior Industry Tata Consultancy Services

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Genesys Cti Consultant

2008-07-01 00:00:00 - Present

Genesys / Cosmocom Engineer

2005-07-01 00:00:00 - 2008-06-01 00:00:00

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Gururaj S is a EXPERIENCE SUMMARY • Over 6 years of experience in Telecom domain, carrying blended knowledge of IVR and CTI. This consists of: • Consulting / implementation and support experience on below components. o Genesys CTI and Framework o Genesys Outbound, Reporting, Work Force Management o Genesys voice&non-voice Routing • Good routing design, implementation and troubleshooting skills with Genesys CTI. • Have worked / working on complex contact centre solutions •Experience in Change management, Incident & problem management and Quality activities. •Good exposure to UNIX environment, TCP/IP and networking concepts. • Four years of on-site experience as SPOC for major customers in the UK. TECHNICAL SUMMARY CTI-Genesys CTI, CTI link for Avaya PBX and T-server IVR-Genesys Voice Portal (GVP), Cosmocom IVR platform, Cosmodesigner with XML and ASP/JSP Routing-Genesys voice and non-voice Inbound Routing Outbound-Genesys Outbound, Predictive dialing with Avaya call classifier, Outbound Contact Manager Reporting-Genesys Reporting – CCPulse, CCA WFM-Genesys WFM suite – WFM Config. Utility, WFM web agent, WFM web supervisor, Load balancing. Agent Desktop-Genesys Agent Desktop (GAD), Load Balancing (Apache), Supervisor Desktop (GSD) Specialties: Have consistently recieved appreciations from customers. Recieved smooth operator award from Management recently.