Gerson Dutra Email & Phone Number | Manager with over 14 years experience in business and strategic positions. Experience in business development, contract negotiation, financial analysis and project leadership in CRM systems, retention programs key accounts, Productivity, Development indicators system for sales force and call center management. knowledge - Prospecting, contract negotiation and implementation of new business - Creating and managing strategic relationship program to key customers - Participation in programs Global Sales Excellence and Knowledge Management - Management of Sales Force Automation and mobile system - Management and Call Center Outsourcing and annual sales of US 30 million with indicators, CTI, monitoring and productivity. - Implementation of CRM systems (Siebel) - Productivity, Leam 6 Sigma and member of Innovation Committee. Specializations Leadership, Management Contracts Negotiation and New Business, Customer Relationship Management, Contact Center, Productivity, 6 Sigma, Siebel, Innovation

Gerson Dutra

Manager with over 14 years experience in business and strategic positions. Experience in business de...
Joinville, Joinville, Brazil

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Gerson Dutra’s Location Joinville, Joinville, Brazil

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Gerson Dutra is a Manager with over 14 years experience in business and strategic positions. Experience in business development, contract negotiation, financial analysis and project leadership in CRM systems, retention programs key accounts, Productivity, Development indicators system for sales force and call center management. knowledge - Prospecting, contract negotiation and implementation of new business - Creating and managing strategic relationship program to key customers - Participation in programs Global Sales Excellence and Knowledge Management - Management of Sales Force Automation and mobile system - Management and Call Center Outsourcing and annual sales of US 30 million with indicators, CTI, monitoring and productivity. - Implementation of CRM systems (Siebel) - Productivity, Leam 6 Sigma and member of Innovation Committee. Specializations Leadership, Management Contracts Negotiation and New Business, Customer Relationship Management, Contact Center, Productivity, 6 Sigma, Siebel, Innovation