Gerani Matos Email & Phone Number | • Identified fraud patterns on debit/credit card transactions and communicated observations to analyst team in a clear and timely manner. • Researched and analyzed high risk transactions to identify possible cases of fraud. • Mentored less-experienced specialists and assisted with training of new hires. • Processed new bankcards and blocked open bankcards when fraud was confirmed. • Provided exceptional customer service to internal and external customers including telephone support for branches and customer contact center representatives. • Addressed customers’ questions and concerns and referred to appropriate department(s) for resolution(s) to achieve customer satisfaction. • Complied with all applicable bank regulations in the fraud alert decision process. • Rapidly made decisions regarding suspicious real-time transactions.• Filed out electronically mandated reports such as Currency Transaction Report and Monetary Instrument Log when cash transaction exceeded assigned cash amount limits. • Properly filed mandated reports such as Suspicious Activity Report when suspicious activity was detected. • Promoted bank products and advised customers about relevant products and services. • Efficiently processed daily transactions for personal and commercial account holders. • Processed financial transactions and maintained accurate records within established guidelines. • Identified potential cases of money laundering by applying established regulations and procedures. • Responded to inquiries regarding checking and savings accounts and other bank- related products in a professional and timely manner.• Processed money transfers, wires and payment through Western Union system. • Provided high-quality customer service to clients of diverse backgrounds. • Cashed checks according to established procedures on a daily basis. • Accurately balanced cash drawer at the end of each day.• Review documents in order to appropriately grant access to Trustees, Power of Attorney, beneficiaries to accounts, and other types of account owners. • Assess foreign customers Certificate of Foreign Status (W-8BEN) and U.S. Indicia forms, when documents are non-compliant with the Internal Revenue Service (IRS) withholdings are placed on accounts. • Collect customers’ personal information to complete “Know Your Customer” (KYC) form electronically. •Analyze deceased customers’ accounts, and submit documentation to the Court Order Department when additional review is needed. •Verify account holders’ documentation in order to rectify name-spelling, or name updates due to marital status change. • Create reports including active accounts information, to assist the Court Order Department inquiries. • Generate online profiles for new customers that have expressed interest on a mortgage/home equity line loans. • Monitor name adjustments report to prevent fraud throughout the organization.

Gerani Matos

• Identified fraud patterns on debit/credit card transactions and communicated observations to analy...
Boston, Boston, United States

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Gerani Matos’s Email gmatos@statestreet.com

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Gerani Matos’s Location Boston, Boston, United States

Gerani Matos’s Current Industry State Street

Gerani Matos’s Prior Industry Santander Bank, N.A. | Bank of America | All Checks Cashed

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Work Experience

State Street

Loan Processing Account Administrator

2016-09-01 00:00:00 - Present

Santander Bank, N.A.

Operations Specialist III

2015-04-01 00:00:00 - 2016-09-01 00:00:00

Bank of America

Small Business Professional Teller

2011-07-01 00:00:00 - 2013-03-01 00:00:00

All Checks Cashed

Customer Service Cashier

2009-11-01 00:00:00 - 2011-07-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Gerani Matos

Gerani Matos is located at
Boston, Boston, United States

Gerani Matos is a • Identified fraud patterns on debit/credit card transactions and communicated observations to analyst team in a clear and timely manner. • Researched and analyzed high risk transactions to identify possible cases of fraud. • Mentored less-experienced specialists and assisted with training of new hires. • Processed new bankcards and blocked open bankcards when fraud was confirmed. • Provided exceptional customer service to internal and external customers including telephone support for branches and customer contact center representatives. • Addressed customers’ questions and concerns and referred to appropriate department(s) for resolution(s) to achieve customer satisfaction. • Complied with all applicable bank regulations in the fraud alert decision process. • Rapidly made decisions regarding suspicious real-time transactions.• Filed out electronically mandated reports such as Currency Transaction Report and Monetary Instrument Log when cash transaction exceeded assigned cash amount limits. • Properly filed mandated reports such as Suspicious Activity Report when suspicious activity was detected. • Promoted bank products and advised customers about relevant products and services. • Efficiently processed daily transactions for personal and commercial account holders. • Processed financial transactions and maintained accurate records within established guidelines. • Identified potential cases of money laundering by applying established regulations and procedures. • Responded to inquiries regarding checking and savings accounts and other bank- related products in a professional and timely manner.• Processed money transfers, wires and payment through Western Union system. • Provided high-quality customer service to clients of diverse backgrounds. • Cashed checks according to established procedures on a daily basis. • Accurately balanced cash drawer at the end of each day.• Review documents in order to appropriately grant access to Trustees, Power of Attorney, beneficiaries to accounts, and other types of account owners. • Assess foreign customers Certificate of Foreign Status (W-8BEN) and U.S. Indicia forms, when documents are non-compliant with the Internal Revenue Service (IRS) withholdings are placed on accounts. • Collect customers’ personal information to complete “Know Your Customer” (KYC) form electronically. •Analyze deceased customers’ accounts, and submit documentation to the Court Order Department when additional review is needed. •Verify account holders’ documentation in order to rectify name-spelling, or name updates due to marital status change. • Create reports including active accounts information, to assist the Court Order Department inquiries. • Generate online profiles for new customers that have expressed interest on a mortgage/home equity line loans. • Monitor name adjustments report to prevent fraud throughout the organization.