Gerald Williams Email & Phone Number | Summary: I describe myself as a Servant Leader. This is my signature leadership style. And as a servant leader, I have been committed to helping others succeed throughout my career. I gained most of my experience in two very different industries. I had an extensive career with Pitney Bowes, a provider of eCommerce solutions, and other services. At Pitney Bowes, I started at an entry-level position and was promoted to a leadership position(s) in customer service. I spent 5 years as a Team Manager at Coca -Cola Refreshments. In that role I lead teams of installation planners covering multiple states. My team's primary focus was to ensure all components needed for a successful installation were in place by a scheduled date. These projects require a solid process, a thorough understanding of the technology and most import was the people supporting these projects. My daily focus in this role was centered around removing any obstacles that would hinder the team from being successful. I am currently the Customer Service Manager for Diebold Nixdorf and in this role one of the key drivers has been employee engagement and customer satisfaction. Truly focusing on leading my team daily has been key thus far in this role. My main motivation as a leader comes from my strong desire to inform, influence and inspire others to do their best, and be the best they can be. In fact, I try to cultivate and create other leaders. As a mentor once told me, there are three things necessary for a business to be productive and prosperous: people, processes and technology. The most important of the three is the People. I have strong people skills. I have adopted a leadership, which helps my team members feel comfortable and confident in performing tasks, and reaching goals. In addition to my strong emphasis on having positive rapport and effective communication with my team, I also believe in ultimate customer satisfaction. Again, my interpersonal skills are my asset in providing exceptional customer service. I am committed to bringing my passion, knowledge, skills and experience to a worthy organization; which share my values for business success: Put people first, have clear processes and use technology to create and improve systems. I look forward to speaking to you if my qualifications and interest is a match to your organizational needs. In summary, my assets: Driving Strategy, Business Partner, and Process Improvement customer satisfaction, customer retention and employee engagement.

Gerald Williams

Summary: I describe myself as a Servant Leader. This is my signature leadership style. And as a...
Atlanta, Atlanta, United States

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Gerald Williams’s Email gerald.williams@burroughs.com

Gerald Williams’s Phone Numbers

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Gerald Williams’s Location Atlanta, Atlanta, United States

Gerald Williams’s Current Industry Burroughs

Gerald Williams’s Prior Industry Diebold Nixdorf | The Coca Cola | Junior Achievement | Pitney Bowes

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Work Experience

Burroughs

Field Service Manager

2022-11-01 00:00:00 - Present

Diebold Nixdorf

Customer Service Manager

2017-12-01 00:00:00 - 2022-09-01 00:00:00

The Coca Cola

Team Manager

2012-01-01 00:00:00 - 2017-05-01 00:00:00

Junior Achievement

Volunteer

2010-08-01 00:00:00 - 2012-06-01 00:00:00

Pitney Bowes

District Manager, Customer Care, Atlanta, Georgia

2006-02-01 00:00:00 - 2011-06-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Gerald Williams

Gerald Williams is located at
Atlanta, Atlanta, United States

Gerald Williams is a Summary: I describe myself as a Servant Leader. This is my signature leadership style. And as a servant leader, I have been committed to helping others succeed throughout my career. I gained most of my experience in two very different industries. I had an extensive career with Pitney Bowes, a provider of eCommerce solutions, and other services. At Pitney Bowes, I started at an entry-level position and was promoted to a leadership position(s) in customer service. I spent 5 years as a Team Manager at Coca -Cola Refreshments. In that role I lead teams of installation planners covering multiple states. My team's primary focus was to ensure all components needed for a successful installation were in place by a scheduled date. These projects require a solid process, a thorough understanding of the technology and most import was the people supporting these projects. My daily focus in this role was centered around removing any obstacles that would hinder the team from being successful. I am currently the Customer Service Manager for Diebold Nixdorf and in this role one of the key drivers has been employee engagement and customer satisfaction. Truly focusing on leading my team daily has been key thus far in this role. My main motivation as a leader comes from my strong desire to inform, influence and inspire others to do their best, and be the best they can be. In fact, I try to cultivate and create other leaders. As a mentor once told me, there are three things necessary for a business to be productive and prosperous: people, processes and technology. The most important of the three is the People. I have strong people skills. I have adopted a leadership, which helps my team members feel comfortable and confident in performing tasks, and reaching goals. In addition to my strong emphasis on having positive rapport and effective communication with my team, I also believe in ultimate customer satisfaction. Again, my interpersonal skills are my asset in providing exceptional customer service. I am committed to bringing my passion, knowledge, skills and experience to a worthy organization; which share my values for business success: Put people first, have clear processes and use technology to create and improve systems. I look forward to speaking to you if my qualifications and interest is a match to your organizational needs. In summary, my assets: Driving Strategy, Business Partner, and Process Improvement customer satisfaction, customer retention and employee engagement.