Gelver Soto Email & Phone Number | Extensive knowledge in VoIP Technologies mainly oriented to Avaya platforms (CM, SM, CMS, etc). With more than 10 years of experience in the industry. Very strong troubleshooting skills on Avaya Contact Center products and specifically on CMS. Ability to implement/troubleshoot Vectors, VDNs, Announcements. Ability to troubleshoot Avaya UC Products: CM, SM, SMGR, 1XA, and other Avaya Endpoints. Very good understanding of SIP and TCP/IP. Ability to analyze packet capture traces. An understanding of ITIL management principles and experience with ServiceNow Excellent team player, mentor, and customer advocate skills. An understanding of best-of-breed industry trends

Gelver Soto

Extensive knowledge in VoIP Technologies mainly oriented to Avaya platforms (CM, SM, CMS, etc). With...
Medellín Metropolitan Area, Medellín Metropolitan Area, Colombia

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Gelver Soto’s Email gelver.soto@onelinkbpo.com

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Gelver Soto’s Location Medellín Metropolitan Area, Medellín Metropolitan Area, Colombia

Gelver Soto’s Current Industry Webhelp Onelink

Gelver Soto’s Prior Industry Yeapdata | Claro | Avaya

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Work Experience

Onelink

Telephony Services Coordinator

Present

Webhelp Onelink

Telephony Services Coordinator

2019-10-01 00:00:00 - Present

Yeapdata

It Technical Mananger

2015-07-01 00:00:00 - 2019-10-01 00:00:00

Claro

Telecommunications Specialist

2013-03-01 00:00:00 - 2015-06-01 00:00:00

Avaya

Service Support Engineer

2011-01-01 00:00:00 - 2013-01-01 00:00:00

Skills

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FAQ About Gelver Soto

Gelver Soto is located at
Medellín Metropolitan Area, Medellín Metropolitan Area, Colombia

Gelver Soto is a Extensive knowledge in VoIP Technologies mainly oriented to Avaya platforms (CM, SM, CMS, etc). With more than 10 years of experience in the industry. Very strong troubleshooting skills on Avaya Contact Center products and specifically on CMS. Ability to implement/troubleshoot Vectors, VDNs, Announcements. Ability to troubleshoot Avaya UC Products: CM, SM, SMGR, 1XA, and other Avaya Endpoints. Very good understanding of SIP and TCP/IP. Ability to analyze packet capture traces. An understanding of ITIL management principles and experience with ServiceNow Excellent team player, mentor, and customer advocate skills. An understanding of best-of-breed industry trends