Gavin Lew Email & Phone Number | Impact-focused UX leader with global expertise currently managing Bold Insight. I believe experiences matter. For the past 25 years, my career has been focused on those four words. My work has centered around research that informs design to make products successful. This is not about "satisfaction," but what I call UX Adjectives and Adverbs. These are the words that evoke more tangible experiences, such as Intuitive, Engaging, Inspirational, Fun... These are the terms we want to hear about our product designs! This is where the bar should be! This requires pushing the UX envelope to new levels of design thinking. I lead a talented team with a management style that emphasizes openness, collaboration, and autonomy. [End of summary... see below if and only if you care to learn more about me] I cut my teeth in product development in the early 1990's under Arnie Lund at Ameritech. I managed experience (human factors back in the day) for products people used everyday. This is where I learned product development. I managed Voice Mail (consumer and business), Internet Caller ID, and a dozen business products under the Advanced Intelligent Network platform. What I loved was collaborating with product touch points that including, marketing, brand, billing, ordering, trouble resolution, and call center customer interactions to build the product experience. My next chapter founded a dotcom and then built a small consultancy called User Centric which grew into one of the largest UX firms around. I was able to experiment with novel UX techniques for companies like Verizon Wireless, Abbott, Motorola, and even the San Francisco Giants! This small consultancy grew and hit Inc's 5000 Fastest Growing Companies List six consecutive years and we sold to GfK. After growing another 150%, I moved on in Dec 2017. I hope that my final chapter is to create consultancy that lives on in its employees!

Gavin Lew

Impact-focused UX leader with global expertise currently managing Bold Insight. I believe experienc...
195 Reber Street, Wheaton, United States

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Gavin Lew’s Email gavin.lew@northwestern.edu

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Gavin Lew’s Location 195 Reber Street, Wheaton, United States

Gavin Lew’s Current Industry Bold Insight Northwestern University School Of Communication Resight Global Northwestern University Feinberg School Of Medicine Depaul University

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Work Experience

Bold Insight

Managing Partner

2020-01-01 00:00:00 - Present

Northwestern University School Of Communication

Adjunct Instructor

2019-01-01 00:00:00 - Present

Resight Global

Managing Director at Bold Insight

2018-03-01 00:00:00 - Present

Northwestern University Feinberg School Of Medicine

Adjunct Instructor of Medicine

2010-09-01 00:00:00 - Present

Depaul University

Adjunct Faculty Member

2009-08-01 00:00:00 - Present

Gfk

Managing Director, Board Member, GfK North America

2017-01-01 00:00:00 - 2017-12-01 00:00:00

User Centric

Managing Director

2001-05-01 00:00:00 - 2012-09-01 00:00:00

User Experience

COO

2005-07-01 00:00:00 - 2009-07-01 00:00:00

Human Factors International

Director

2000-12-01 00:00:00 - 2001-06-01 00:00:00

Heres Our World

President

2000-01-01 00:00:00 - 2001-01-01 00:00:00

Ameritech

Member of Technical Staff

1994-01-01 00:00:00 - 2000-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Gavin Lew

Gavin Lew is located at
195 Reber Street, Wheaton, United States

Gavin Lew is a Impact-focused UX leader with global expertise currently managing Bold Insight. I believe experiences matter. For the past 25 years, my career has been focused on those four words. My work has centered around research that informs design to make products successful. This is not about "satisfaction," but what I call UX Adjectives and Adverbs. These are the words that evoke more tangible experiences, such as Intuitive, Engaging, Inspirational, Fun... These are the terms we want to hear about our product designs! This is where the bar should be! This requires pushing the UX envelope to new levels of design thinking. I lead a talented team with a management style that emphasizes openness, collaboration, and autonomy. [End of summary... see below if and only if you care to learn more about me] I cut my teeth in product development in the early 1990's under Arnie Lund at Ameritech. I managed experience (human factors back in the day) for products people used everyday. This is where I learned product development. I managed Voice Mail (consumer and business), Internet Caller ID, and a dozen business products under the Advanced Intelligent Network platform. What I loved was collaborating with product touch points that including, marketing, brand, billing, ordering, trouble resolution, and call center customer interactions to build the product experience. My next chapter founded a dotcom and then built a small consultancy called User Centric which grew into one of the largest UX firms around. I was able to experiment with novel UX techniques for companies like Verizon Wireless, Abbott, Motorola, and even the San Francisco Giants! This small consultancy grew and hit Inc's 5000 Fastest Growing Companies List six consecutive years and we sold to GfK. After growing another 150%, I moved on in Dec 2017. I hope that my final chapter is to create consultancy that lives on in its employees!

Gavin Lew currently works in the Bold Insight | Northwestern University School Of Communication | Resight Global | Northwestern University Feinberg School Of Medicine | Depaul University |

No Languages Available

Gavin Lew has prior
experience in the following industries:
Gfk | User Centric | User Experience | Human Factors International | Heres Our World | Ameritech

Gavin Lew has the following professional experience:
Bold Insight | Northwestern University School Of Communication | Resight Global | Northwestern University Feinberg School Of Medicine | Depaul University | Gfk | User Centric | User Experience | Human Factors International | Heres Our World | Ameritech

You can view Gavin Lew’s LinkedIn profile at LinkedIn URL

Gavin Lew’s work email
addresses are
gavin.lew@northwestern.edu

Bold Insight | Northwestern University School Of Communication | Resight Global | Northwestern University Feinberg School Of Medicine | Depaul University |