Gautam Sureshkumar Email & Phone Number | Working as a Service Desk Lead, have played important part in onboarding various tools into Service Desk and creating SOP to be shared with stakeholder. Train Global Service desk on the new tool. Have identified multiple opportunities for automation. Prepared the proposals to the client and have successfully implemented the automations with the help of the support teams. Proactively, identify trainings for the technicians to make them sound technically and customer eccentric. Prepared templates for monthly and weekly decks which was appreciated by the clients. Created dashboards in service now so that reports are readily available and avoided dependency issues. Create self service documents for end users to reduce top incidents. Act as Scrum master and avoided impediments during a challenging sprint. Planned training for close to 50 batches for 5 months. Convinced clients to extend the training time for new hires by presenting the need and how that training will affect the performance.

Gautam Sureshkumar

Working as a Service Desk Lead, have played important part in onboarding various tools into Service...
Chennai, Chennai, India

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Gautam Sureshkumar’s Email gautam.sureshkumar@hcl.com

Gautam Sureshkumar’s Phone Numbers +91 78718 6****

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Gautam Sureshkumar’s Location Chennai, Chennai, India

Gautam Sureshkumar’s Current Industry Cgi

Gautam Sureshkumar’s Prior Industry Hcl Technologies | Sutherland

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Specialist

Present

Lead Analyst

2023-08-01 00:00:00 - Present

Senior Analyst

2018-08-01 00:00:00 - 2023-08-01 00:00:00

Training Lead

2012-07-01 00:00:00 - 2018-08-01 00:00:00

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Gautam Sureshkumar is a Working as a Service Desk Lead, have played important part in onboarding various tools into Service Desk and creating SOP to be shared with stakeholder. Train Global Service desk on the new tool. Have identified multiple opportunities for automation. Prepared the proposals to the client and have successfully implemented the automations with the help of the support teams. Proactively, identify trainings for the technicians to make them sound technically and customer eccentric. Prepared templates for monthly and weekly decks which was appreciated by the clients. Created dashboards in service now so that reports are readily available and avoided dependency issues. Create self service documents for end users to reduce top incidents. Act as Scrum master and avoided impediments during a challenging sprint. Planned training for close to 50 batches for 5 months. Convinced clients to extend the training time for new hires by presenting the need and how that training will affect the performance.