Gary Brown Email & Phone Number | Senior Director with a demonstrated history of working in the financial services industry. Skilled in Operations Management, Risk Management and Business Transformation. Experience includes working with outsourced Vendors to manage commercial aspects of several multi-million pound contracts that included agreeing key metrics and monthly costs. Some contracts agreed based on resource requirements and some based on volume completion. Consistently delivered cost saving against budget, crystallising resource release via key strategic programmes. Identified revenue benefit opportunities and delivered multiple growth projects and marketing campaigns that have brought in new balances in excess of 200m and developed a strong portfolio due to role remit with Senior Stakeholders, Local Regulators, Financial Crime / Compliance, Tax Offices, Legal Teams and many external Vendors in Outsourcing, Technology (digital & automation), Client Screening, Translation Services and Recruitment. Successfully migration c150 roles across locations and managed the transition through knowledge transfer and parallel working handover milestones, reporting to key stakeholders on progress, highlighting success and flagging hotspots. Established the governance approach for control and oversight of the partner and led teams in all locations to create a strong partnership model resulting in improved communication and ongoing partnership. Created KPI / SLA’s metrics for internal and outsourced teams to monitor performance through ensuring resource profiling was effective and robust controls were in place to mitigate risk. Led a back book data remediation programme across multiple locations and migrated clients / data from legacy system platforms and set up a FATCA – CRS team for reporting since 2015 and built strong relationships with the Tax Offices and Regulators in IOM, Jersey and Guernsey. Implemented business improvements using tools such as LEAN to address business in-efficiency, removing duplication to deliver cost savings and flawless client service to improve the E2E experience with an in-depth analytical and strategic ability to lead operational planning and delivery.

Gary Brown

Senior Director with a demonstrated history of working in the financial services industry. Skilled i...
Isle Of Man

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Gary Brown’s Email gary.brown@barclays.com

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Gary Brown’s Location Isle Of Man

Gary Brown’s Current Industry Zurich International Life

Gary Brown’s Prior Industry Capita | Barclays Private Bank

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Work Experience

Zurich International Life

Head Of Retail Operations

2023-04-01 00:00:00 - Present

Capita

Head Of Operations

2022-08-01 00:00:00 - 2023-04-01 00:00:00

Barclays Private Bank

Director

1989-07-01 00:00:00 - 2022-08-01 00:00:00

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Gary Brown is located at
Isle Of Man

Gary Brown is a Senior Director with a demonstrated history of working in the financial services industry. Skilled in Operations Management, Risk Management and Business Transformation. Experience includes working with outsourced Vendors to manage commercial aspects of several multi-million pound contracts that included agreeing key metrics and monthly costs. Some contracts agreed based on resource requirements and some based on volume completion. Consistently delivered cost saving against budget, crystallising resource release via key strategic programmes. Identified revenue benefit opportunities and delivered multiple growth projects and marketing campaigns that have brought in new balances in excess of 200m and developed a strong portfolio due to role remit with Senior Stakeholders, Local Regulators, Financial Crime / Compliance, Tax Offices, Legal Teams and many external Vendors in Outsourcing, Technology (digital & automation), Client Screening, Translation Services and Recruitment. Successfully migration c150 roles across locations and managed the transition through knowledge transfer and parallel working handover milestones, reporting to key stakeholders on progress, highlighting success and flagging hotspots. Established the governance approach for control and oversight of the partner and led teams in all locations to create a strong partnership model resulting in improved communication and ongoing partnership. Created KPI / SLA’s metrics for internal and outsourced teams to monitor performance through ensuring resource profiling was effective and robust controls were in place to mitigate risk. Led a back book data remediation programme across multiple locations and migrated clients / data from legacy system platforms and set up a FATCA – CRS team for reporting since 2015 and built strong relationships with the Tax Offices and Regulators in IOM, Jersey and Guernsey. Implemented business improvements using tools such as LEAN to address business in-efficiency, removing duplication to deliver cost savings and flawless client service to improve the E2E experience with an in-depth analytical and strategic ability to lead operational planning and delivery.