Gary Albin
I am a strategic and innovative leader with over 15 years of experience in implementing IT and Telec...
Atlanta, Atlanta, United States
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Gary Albin’s Email gary.albin@sfefcu.org
Social Media
Gary Albin’s Location Atlanta, Atlanta, United States
Gary Albin’s Current Industry
Gary Albin’s Prior Industry Fleetcor | Educational Federal Credit Union | Alorica | Sears Holdings | Flex | Mci Worldcom Communications
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Work Experience
Fleetcor
Director Global IT / Telecommunication Contact Center Technology
2023-04-01 00:00:00 - 2024-02-01 00:00:00
Educational Federal Credit Union
Director Member Contact Center Information Technology / Telecommunications
2019-08-01 00:00:00 - 2023-04-01 00:00:00
Alorica
Senior Operations Manager (Contact Center)
2017-07-01 00:00:00 - 2019-08-01 00:00:00
Sears Holdings
Senior Operations Manager (Contact Center)
2013-08-01 00:00:00 - 2017-08-01 00:00:00
Flex
Senior Support Center Manager
2008-01-01 00:00:00 - 2013-08-01 00:00:00
Mci Worldcom Communications
Lead Incident Manager
1996-11-01 00:00:00 - 2008-01-01 00:00:00Skills
Languages
FAQ About Gary Albin
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Gary Albin is located at
Atlanta, Atlanta, United States -
Gary Albin is a I am a strategic and innovative leader with over 15 years of experience in implementing IT and Telecommunications technologies, and delivering exceptional service in Health Care, Retail, FinTech and CX. My core competencies include strategic planning and execution of IT and global contact center technologies, Natural and Large Language Machine Learning, AI, consulting, guidance on technology innovations, collaboration with executive leaders and vendors, driving digital transformation, standardization, and customer experience. In my recent role as the Director of Global Telecom/IT Technologies at FLEETCOR, I spearheaded the strategic planning and played a hands-on role in the implementation of new technologies and processes to enhance the customer experience, boost employee productivity, and improve overall business performance. Collaborating closely with senior executives, I provided expert consultation on technology advancements that facilitated growth and transformation. Leading the integration and migration of cloud Contact Center platforms from on-Prem to the cloud, along with the adoption of WFO, WFM, and Artificial Intelligence modules, I successfully reduced abandonment rates and wait times while increasing user retention and net promoter scores. As a servant leader and skilled motivator, I take pleasure in developing and empowering teams to reach their maximum potential through collaboration. I have extensive hands-on experience with Nice CXone, Genesys Cloud, Cisco CUCM, Cisco WebEx Contact Center, AWS Connect, Avaya, RingCentral, and Five9 CCaaS platforms as well as extensive CRM and ERP implementation, migration, and deployment experience on platforms to include; Salesforce, Zendesk, Oracle Netsuite, Monday.com and SAP. I also have similar experience with ServiceNow and JIRA.
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Gary Albin currently works in the
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No Languages Available
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Gary Albin has prior
experience in the following industries:
Fleetcor | Educational Federal Credit Union | Alorica | Sears Holdings | Flex | Mci Worldcom Communications -
Gary Albin has the following professional experience:
Fleetcor | Educational Federal Credit Union | Alorica | Sears Holdings | Flex | Mci Worldcom Communications -
You can view Gary Albin’s LinkedIn profile at LinkedIn URL
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Gary Albin’s work email
addresses are
gary.albin@sfefcu.org -
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