Garrett Napier Email & Phone Number | A seasoned professional in Cloud Communications Technology Architecture, my career is dedicated to architecting efficient, innovative, and user-centric solutions. Currently serving as a Cloud Communications Architect, I spearhead the creation of advanced applications and services. This multifaceted role involves master-level deployment of various communication technologies, mentoring team members, introducing new architectural standards, and striking a balance between strategic planning and hands-on problem-solving. Among my notable achievements is the successful orchestration of intricate backend infrastructure, which includes the development of database management systems and WebSocket-driven data retrieval scripts. Furthermore, I've established and customized Grafana dashboards for Contact Centers, facilitating real-time monitoring and analytics. My expertise extends to AI, where I've led the implementation and deployment of AI chatbots, automating customer interactions, and significantly improving service quality. I've also guided teams towards the seamless integration of Genesys Cloud with critical enterprise platforms such as ServiceNow, Workday, and Salesforce, thereby creating a unified and efficient business process. My technical proficiency includes Cloud Engineering, with comprehensive knowledge of AWS services like CI/CD, ECS, EC2, EventBridge, Lambda, DynamoDb, and more. My skill set also covers REST API/Web Services, Python, React, Typescript/Javascript, Cloud Contact Center, and DevOps.

Garrett Napier

A seasoned professional in Cloud Communications Technology Architecture, my career is dedicated to a...
1403 Vine StreetApartment 1, Denver, United States

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Garrett Napier’s Email gnapier@wgu.edu

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Garrett Napier’s Location 1403 Vine StreetApartment 1, Denver, United States

Garrett Napier’s Current Industry Western Governors University

Garrett Napier’s Prior Industry Jackson Dawson | Amci

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Work Experience

Western Governors University

Telecommunications/Cloud Engineer

2022-06-01 00:00:00 - Present

Jackson Dawson

Lincoln In-Dealership Product Trainer

2012-01-01 00:00:00 - 2020-04-01 00:00:00

Amci

Pro Driver/Product Knowledge Expert/Crew Manager

2006-06-01 00:00:00 - 2011-12-01 00:00:00

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FAQ About Garrett Napier

Garrett Napier is located at
1403 Vine StreetApartment 1, Denver, United States

Garrett Napier is a A seasoned professional in Cloud Communications Technology Architecture, my career is dedicated to architecting efficient, innovative, and user-centric solutions. Currently serving as a Cloud Communications Architect, I spearhead the creation of advanced applications and services. This multifaceted role involves master-level deployment of various communication technologies, mentoring team members, introducing new architectural standards, and striking a balance between strategic planning and hands-on problem-solving. Among my notable achievements is the successful orchestration of intricate backend infrastructure, which includes the development of database management systems and WebSocket-driven data retrieval scripts. Furthermore, I've established and customized Grafana dashboards for Contact Centers, facilitating real-time monitoring and analytics. My expertise extends to AI, where I've led the implementation and deployment of AI chatbots, automating customer interactions, and significantly improving service quality. I've also guided teams towards the seamless integration of Genesys Cloud with critical enterprise platforms such as ServiceNow, Workday, and Salesforce, thereby creating a unified and efficient business process. My technical proficiency includes Cloud Engineering, with comprehensive knowledge of AWS services like CI/CD, ECS, EC2, EventBridge, Lambda, DynamoDb, and more. My skill set also covers REST API/Web Services, Python, React, Typescript/Javascript, Cloud Contact Center, and DevOps.