Gabriell Cruz Email & Phone Number | Hi My name is Gabriell Cruz and I have been working as a Customer Service / Technical Support Representative in the BPO industry for more than 5 years. I have been a representative for Microsoft Store, Bell Canada, EA games and KFC stores. My goal is to help you provide a world class customer service and a great customer experience: * Answer phone calls, emails, from customers and work to resolve their queries in real time. *Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers. *Strong written (email&chat) communication skills utilizing proper grammar and punctuation. *Meets and surpass expectations *Ability to work independently while making sound business decision on case information. *Well developed sense of urgency and follow through; *Ability to multitask multiple systems, screens,, and task during customer contacts. *Knowledge in MS office *Time management and adherence to schedules. *ability to learn ad adapt to new software technologies *Calm under pressure *Organized and very attentive to details

Gabriell Cruz

Hi My name is Gabriell Cruz and I have been working as a Customer Service / Technical Support Repres...
Philippines

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Gabriell Cruz is a Hi My name is Gabriell Cruz and I have been working as a Customer Service / Technical Support Representative in the BPO industry for more than 5 years. I have been a representative for Microsoft Store, Bell Canada, EA games and KFC stores. My goal is to help you provide a world class customer service and a great customer experience: * Answer phone calls, emails, from customers and work to resolve their queries in real time. *Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers. *Strong written (email&chat) communication skills utilizing proper grammar and punctuation. *Meets and surpass expectations *Ability to work independently while making sound business decision on case information. *Well developed sense of urgency and follow through; *Ability to multitask multiple systems, screens,, and task during customer contacts. *Knowledge in MS office *Time management and adherence to schedules. *ability to learn ad adapt to new software technologies *Calm under pressure *Organized and very attentive to details