Gabriela Koudelov Email & Phone Number | - Responsible for Change Management and Requirements Delivery stream in My Avon Business project for Czech republic - Leading of local project teams - Ensuring local requirements and needs are reflected in CE MAB solution - Communication and close cooperation with regional MAB leadership team and also local Management team - Assessing the impact, building transition plans and secure smooth implementation w/o negative impact to local business. • Member of Top management • Managing team responsible for: - sales events - conferences, road shows, field events - Loyalty clubs - VIP sellers, Elite sales leaders - internal and external communication: online/offline, B2B, B2C - material development and distribution: visuals preparation, prints, promo materials production • Leading of Sales/Marketing synergy process, crucial for business planning and development • Budget and profit responsibility • Active participation in building and delivering company strategy and vision. • Member of CZ/SK Top management team and CE Service team • Responsibility for team of 50-60 people (6 direct reports) in Call center, Credit check, Data entry, Back office and Transportation • Regular team leadership and people management: development and motivation of the team members, ensuring high efficiency of the whole team • Responsibility for fulfillment main Customer Service KPI´, customer’s satisfaction and reporting • Preparation and delivery of strategical changes and innovations, monitoring of competitors • Budget responsibility • Leading of strategic projects on local and also regional level • Achieved significant service improvements in cost neutral way - AAA Service level. • Leading of Call Center and Back office (approx. 60 people) • In charge of people development and KPI´s management • Processes adjustment and enhancments in order to deliver Top class services to customers • Leading and participation on local/regional projects (CRM implementation, IVR implementation) • Achieved SL 95%, AR below 1% and improvement in customer satisfaction together with decreased VCH. Consolidation of CZ/SK contact center.• Delivering Front office and Product display strategy • Establishing Avon Beauty Centers structure, teams, processes and KPI´s • Reporting responsibility. • Responsibility for operations in perfumery chain – Parfumerie Jasmin • Opening new stores, recruitment process responsibility, stores performance and profitability • Coaching and training of the team • Coordination of stock management • Cooperation with suppliers.

Gabriela Koudelov

- Responsible for Change Management and Requirements Delivery stream in My Avon Business project for...
Prague, Prague, Czech Republic

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Gabriela Koudelov’s Email gabriela.koudelova@avon.com

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Gabriela Koudelov’s Location Prague, Prague, Czech Republic

Gabriela Koudelov’s Current Industry Avon

Gabriela Koudelov’s Prior Industry Avon Cosmetics | KEPA cosmetics

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Work Experience

Avon

Sales Training & Development Manager Slavics

2019-07-01 00:00:00 - Present

Avon Cosmetics

Sales Support Manager Czech republic & Slovakia

2015-03-01 00:00:00 - 2017-10-01 00:00:00

KEPA cosmetics

Retail Manager

1996-01-01 00:00:00 - 2003-11-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Gabriela Koudelov

Gabriela Koudelov is located at
Prague, Prague, Czech Republic

Gabriela Koudelov is a - Responsible for Change Management and Requirements Delivery stream in My Avon Business project for Czech republic - Leading of local project teams - Ensuring local requirements and needs are reflected in CE MAB solution - Communication and close cooperation with regional MAB leadership team and also local Management team - Assessing the impact, building transition plans and secure smooth implementation w/o negative impact to local business. • Member of Top management • Managing team responsible for: - sales events - conferences, road shows, field events - Loyalty clubs - VIP sellers, Elite sales leaders - internal and external communication: online/offline, B2B, B2C - material development and distribution: visuals preparation, prints, promo materials production • Leading of Sales/Marketing synergy process, crucial for business planning and development • Budget and profit responsibility • Active participation in building and delivering company strategy and vision. • Member of CZ/SK Top management team and CE Service team • Responsibility for team of 50-60 people (6 direct reports) in Call center, Credit check, Data entry, Back office and Transportation • Regular team leadership and people management: development and motivation of the team members, ensuring high efficiency of the whole team • Responsibility for fulfillment main Customer Service KPI´, customer’s satisfaction and reporting • Preparation and delivery of strategical changes and innovations, monitoring of competitors • Budget responsibility • Leading of strategic projects on local and also regional level • Achieved significant service improvements in cost neutral way - AAA Service level. • Leading of Call Center and Back office (approx. 60 people) • In charge of people development and KPI´s management • Processes adjustment and enhancments in order to deliver Top class services to customers • Leading and participation on local/regional projects (CRM implementation, IVR implementation) • Achieved SL 95%, AR below 1% and improvement in customer satisfaction together with decreased VCH. Consolidation of CZ/SK contact center.• Delivering Front office and Product display strategy • Establishing Avon Beauty Centers structure, teams, processes and KPI´s • Reporting responsibility. • Responsibility for operations in perfumery chain – Parfumerie Jasmin • Opening new stores, recruitment process responsibility, stores performance and profitability • Coaching and training of the team • Coordination of stock management • Cooperation with suppliers.