Funke Olutola Email & Phone Number | I am an experienced professional in the customer service management field. I possess excellent interpersonal, analytical and communication skills. A great team player with a passion for knowledge sharing and a proactive approach to resolving problems which has resulted increased market share for every organization I have worked with. I have a proven track record of effectively leading and motivating those I manage to be better at what they do. My personal mantra is to help people understand, release and maximize their potential. My end-to-end resolution expertise makes me thrive in deadline-driven environments. My key skills include but are not limited to:  Customer relationship management  Project management expertise  Change management & implementation  Negotiation & persuasion skills  Excellent vendor management proficiency  Incident management and mitigation expert  Escalation Management  SLA/OLA management  Exceptional communication skills  Accurate report generation and presentation  Remarkable people manager competence  ITIL and ISO best standard management  Conflict resolution expert  Keen problem-solving ability

Funke Olutola

I am an experienced professional in the customer service management field. I possess excellent inter...
Nigeria

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Funke Olutola’s Email funke.olutola@mtn.com

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Funke Olutola’s Location Nigeria

Funke Olutola’s Current Industry

Funke Olutola’s Prior Industry Vdt Communications | Technodev

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Manager, Quality Assurance and Service Management

Present

Head, Service Management (Supplier Mgt./Project Mgt., Customer Service, Service Reporting)

2016-01-01 00:00:00 - 2017-11-01 00:00:00

Customer Service Officer /Office Administrator

2007-01-01 00:00:00 - 2008-10-01 00:00:00

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Funke Olutola is a I am an experienced professional in the customer service management field. I possess excellent interpersonal, analytical and communication skills. A great team player with a passion for knowledge sharing and a proactive approach to resolving problems which has resulted increased market share for every organization I have worked with. I have a proven track record of effectively leading and motivating those I manage to be better at what they do. My personal mantra is to help people understand, release and maximize their potential. My end-to-end resolution expertise makes me thrive in deadline-driven environments. My key skills include but are not limited to:  Customer relationship management  Project management expertise  Change management & implementation  Negotiation & persuasion skills  Excellent vendor management proficiency  Incident management and mitigation expert  Escalation Management  SLA/OLA management  Exceptional communication skills  Accurate report generation and presentation  Remarkable people manager competence  ITIL and ISO best standard management  Conflict resolution expert  Keen problem-solving ability