Frances Potgieter Email & Phone Number | I have more than 16 years of experience at Ricoh SA, all in technical and contact centre operations. I am responsible for effectively running the national contact and service operation centre at Ricoh SA, and ensuring that we maintain customer service levels. My team and I coordinate customer service requests in the shortest possible time, limit customer downtime, as well as help sales with new device installations, and facilitate invoicing. I have implemented a centralised contact centre, restructured and redefined processes to streamline workflow and reduce costs; assisted with projects during roll out and helped ensure monthly sales targets are achieved by driving new machine installations. I am also a member of the Organisational Improvement project to improve operational efficiencies at Ricoh SA. Ricoh is a global technology company that specialises in IT services, MDS, unified communications, office imaging and production print solutions. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,236 billion yen (over R230 billion).

Frances Potgieter

I have more than 16 years of experience at Ricoh SA, all in technical and contact centre operations....
Ricoh South Africa, Johannesburg, South Africa

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Frances Potgieter’s Email frances.potgieter@ricoh.co.za

Frances Potgieter’s Phone Numbers +27 11 723 ****

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Frances Potgieter’s Location Ricoh South Africa, Johannesburg, South Africa

Frances Potgieter’s Current Industry Ricoh

Frances Potgieter’s Prior Industry

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Work Experience

Ricoh Americas

Head Contact Centre Operations

Present

Ricoh

Head: Contact Centre Operations

2012-09-01 00:00:00 - Present

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FAQ About Frances Potgieter

Frances Potgieter is located at
Ricoh South Africa, Johannesburg, South Africa

Frances Potgieter is a I have more than 16 years of experience at Ricoh SA, all in technical and contact centre operations. I am responsible for effectively running the national contact and service operation centre at Ricoh SA, and ensuring that we maintain customer service levels. My team and I coordinate customer service requests in the shortest possible time, limit customer downtime, as well as help sales with new device installations, and facilitate invoicing. I have implemented a centralised contact centre, restructured and redefined processes to streamline workflow and reduce costs; assisted with projects during roll out and helped ensure monthly sales targets are achieved by driving new machine installations. I am also a member of the Organisational Improvement project to improve operational efficiencies at Ricoh SA. Ricoh is a global technology company that specialises in IT services, MDS, unified communications, office imaging and production print solutions. Headquartered in Tokyo, Ricoh Group operates in about 200 countries and regions. In the financial year ending March 2014, Ricoh Group had worldwide sales of 2,236 billion yen (over R230 billion).