Fiona Alveyn Email & Phone Number | Got 99 problems? Customer satisfaction shouldn't be one of them. Able to design, lead and focus teams on initiatives to increase customer satisfaction. Driving a customer first environment with agents led to an almost double CSAT score. I’m a creative Continuous Improvement Specialist with over 10 years’ experience working in the Contact Centre Industry. I thrive in an environment where I can own problems, develop strategies that drive customer improvement, reduce cost and provide tools and abilities to facilitate job satisfaction. I'm passionate about helping others grow and achieve through coaching or mentoring. Watching someone hit their goal is always a win. Training people was a great way to have a direct impact. Lastly, I'm energetic with a cool head for pressure especially in a dynamic and/or fast paced organisation.

Fiona Alveyn

Got 99 problems? Customer satisfaction shouldn't be one of them. Able to design, lead and focus team...
Melbourne, Melbourne, Australia

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Fiona Alveyn’s Location Melbourne, Melbourne, Australia

Fiona Alveyn’s Current Industry Entire

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Continuous Improvement Lead

2021-02-01 00:00:00 - Present

Learning And Development Specialist

2019-11-01 00:00:00 - 2020-06-01 00:00:00

Continuous Improvement Specialist

2019-07-01 00:00:00 - 2019-10-01 00:00:00

Customer Experience Manager

2014-05-01 00:00:00 - 2019-05-01 00:00:00

Customer Service Training Manager

2011-09-01 00:00:00 - 2014-06-01 00:00:00

Learning and Development Coordinator

2009-09-01 00:00:00 - 2011-09-01 00:00:00

Training Leader

2006-10-01 00:00:00 - 2009-09-01 00:00:00

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Fiona Alveyn is a Got 99 problems? Customer satisfaction shouldn't be one of them. Able to design, lead and focus teams on initiatives to increase customer satisfaction. Driving a customer first environment with agents led to an almost double CSAT score. I’m a creative Continuous Improvement Specialist with over 10 years’ experience working in the Contact Centre Industry. I thrive in an environment where I can own problems, develop strategies that drive customer improvement, reduce cost and provide tools and abilities to facilitate job satisfaction. I'm passionate about helping others grow and achieve through coaching or mentoring. Watching someone hit their goal is always a win. Training people was a great way to have a direct impact. Lastly, I'm energetic with a cool head for pressure especially in a dynamic and/or fast paced organisation.

Fiona Alveyn has prior
experience in the following industries:
Flight Centre Travel | Viewscape | Workwear | Pacific Brands | Franklyn Scholar | Lumo Energy

Fiona Alveyn has the following professional experience:
Entire | Flight Centre Travel | Viewscape | Workwear | Pacific Brands | Franklyn Scholar | Lumo Energy