Fernando Lemos Silveira Email & Phone Number | IT COORDINATOR • Designed and implemented IT infrastructure strategy, architecture, and processes for improved performance, scalability, and security • Achieved 60% resource optimization by streamlining software inventory tracking, facilitating equipment and licensing procurement, and enhancing budgeting and cost control • Collaborated with a MSP for seamless IT infrastructure support, leading to enhanced system reliability, reduced downtime, and improved operational efficiency • Facilitate seamless communication with software vendors for ongoing support, updates, and development of business applications, establishing beneficial partnerships • Support ERP system for smooth operations and efficient business processes • Managed Windows Server, VMWare, and desktop environments for streamlined operations and user support • Improved user processing time by 30% through implementing and administering Microsoft Azure, ensuring secure and reliable cloud-based services • Promptly address IT application and technical issues, ensuring timely troubleshooting and thorough investigation of root causes to prevent future occurrences • Developed comprehensive documentation to support ongoing application usage • Test updates in development environments, ensuring thorough evaluation and validation prior production release IT MANAGER • Oversaw IT Database department, providing leadership, guidance, and supervision to a team of 10 IT professionals • Effectively managed projects, maintaining comprehensive project documentation, controlling operating budgets, and fostering effective vendor relationships • Managed End-User Services, overseeing Service Desk operations and providing reliable technical support to ensure efficient IT assistance for end-users • Reduced database downtime by 90% by Utilizing SQL queries to develop reports for database examination, enabling thorough analysis of customer data • Created comprehensive action plans to promptly address any potential Service Level Agreement (SLA) failures, ensuring minimal service delivery impact and customer satisfaction • Supervised, mentored, and guided new team members, fostering their professional growth and developing intellectual capital • Led teams to define and document processes, ensuring clarity and consistency in operations

Fernando Lemos Silveira

IT COORDINATOR • Designed and implemented IT infrastructure strategy, architecture, and processes fo...
Vancouver, Vancouver, Canada

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Fernando Lemos Silveira’s Email fernandosilveira@yahoo.com.br

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Fernando Lemos Silveira’s Location Vancouver, Vancouver, Canada

Fernando Lemos Silveira’s Current Industry Salit Steel

Fernando Lemos Silveira’s Prior Industry - | Ibm | Volkswagen | Ibm Brasil

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Work Experience

Salit Steel

Information Technology Coordinator

2020-07-01 00:00:00 - Present

-

Database Analyst

2019-08-01 00:00:00 - 2020-05-01 00:00:00

Ibm

IT Specialist

2010-05-01 00:00:00 - 2019-08-01 00:00:00

Volkswagen

Mainframe Console Operator

2004-05-01 00:00:00 - 2005-06-01 00:00:00

Ibm Brasil

Mainframe Console and Batch Operator

2001-12-01 00:00:00 - 2004-05-01 00:00:00

Skills

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FAQ About Fernando Lemos Silveira

Fernando Lemos Silveira is located at
Vancouver, Vancouver, Canada

Fernando Lemos Silveira is a IT COORDINATOR • Designed and implemented IT infrastructure strategy, architecture, and processes for improved performance, scalability, and security • Achieved 60% resource optimization by streamlining software inventory tracking, facilitating equipment and licensing procurement, and enhancing budgeting and cost control • Collaborated with a MSP for seamless IT infrastructure support, leading to enhanced system reliability, reduced downtime, and improved operational efficiency • Facilitate seamless communication with software vendors for ongoing support, updates, and development of business applications, establishing beneficial partnerships • Support ERP system for smooth operations and efficient business processes • Managed Windows Server, VMWare, and desktop environments for streamlined operations and user support • Improved user processing time by 30% through implementing and administering Microsoft Azure, ensuring secure and reliable cloud-based services • Promptly address IT application and technical issues, ensuring timely troubleshooting and thorough investigation of root causes to prevent future occurrences • Developed comprehensive documentation to support ongoing application usage • Test updates in development environments, ensuring thorough evaluation and validation prior production release IT MANAGER • Oversaw IT Database department, providing leadership, guidance, and supervision to a team of 10 IT professionals • Effectively managed projects, maintaining comprehensive project documentation, controlling operating budgets, and fostering effective vendor relationships • Managed End-User Services, overseeing Service Desk operations and providing reliable technical support to ensure efficient IT assistance for end-users • Reduced database downtime by 90% by Utilizing SQL queries to develop reports for database examination, enabling thorough analysis of customer data • Created comprehensive action plans to promptly address any potential Service Level Agreement (SLA) failures, ensuring minimal service delivery impact and customer satisfaction • Supervised, mentored, and guided new team members, fostering their professional growth and developing intellectual capital • Led teams to define and document processes, ensuring clarity and consistency in operations