Felistus Kithome Email & Phone Number | I am a Kenyan native with skills and passion for creating customer support strategies that will grow your business, and help retain existing customers. I have worked for BURN Manufacturing KENYA, where I was part of the team that implemented the Call Center System(Ameyo). I am also, part of BURN QMS Internal Auditors with 2 year experience in internal auditing. I have over 6 years of experience resolving concerns from customers using Ameyo,3 CX, Live chat (Tawk.to), Echo mobile platform, Fresh desk and live social media support. I also have expertise in Carbon Project management in such , coordinating and training on Usage monitoring Surveys, Baseline surveys and creating data collection tools on Kobo connect tool, Echo mobile web and Echo agent app. My goal is to add value in the growth of an organization through Upskilling customer service team, Improving Response Times, Customer Satisfaction Levels and ensuring all KPIs are met.

Felistus Kithome

I am a Kenyan native with skills and passion for creating customer support strategies that will grow...
Kenya

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Felistus Kithome’s Location Kenya

Felistus Kithome’s Current Industry Burn

Felistus Kithome’s Prior Industry Burn Manufacturing Usa | Burn Manufacturing | Institute Of Primate Research

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Customer Service Representative

Present

Call Centers Quality Assurance And Training Associate

2022-10-01 00:00:00 - Present

Customer Service Representative

2016-08-01 00:00:00 - 2022-10-01 00:00:00

Customer Service Supervisor

2020-10-01 00:00:00 - 2022-10-01 00:00:00

Attachee- Histopathology And Diagnostic Laboratories

2014-05-01 00:00:00 - 2014-09-01 00:00:00

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Felistus Kithome is a I am a Kenyan native with skills and passion for creating customer support strategies that will grow your business, and help retain existing customers. I have worked for BURN Manufacturing KENYA, where I was part of the team that implemented the Call Center System(Ameyo). I am also, part of BURN QMS Internal Auditors with 2 year experience in internal auditing. I have over 6 years of experience resolving concerns from customers using Ameyo,3 CX, Live chat (Tawk.to), Echo mobile platform, Fresh desk and live social media support. I also have expertise in Carbon Project management in such , coordinating and training on Usage monitoring Surveys, Baseline surveys and creating data collection tools on Kobo connect tool, Echo mobile web and Echo agent app. My goal is to add value in the growth of an organization through Upskilling customer service team, Improving Response Times, Customer Satisfaction Levels and ensuring all KPIs are met.

Felistus Kithome has prior
experience in the following industries:
Burn Manufacturing Usa | Burn Manufacturing | Institute Of Primate Research

Felistus Kithome has the following professional experience:
burnmfg | Burn | Burn Manufacturing Usa | Burn Manufacturing | Institute Of Primate Research