Fatin Nabila Shamsudin Email & Phone Number | My job experiences SMBC SSC Sdn Bhd IT Helpdesk Support May 2021 - Present - act as first level support for smbc users who seeking technical assistance over phone, chat and ticketing system - monitoring ticketing system and assigned tickets to the relevant PIC - handling new joiner setup - creating basic guidelines for IT issues for smbc users to refer - troubleshooting issues with office365, lotus notes, vmware horizon client, VDI - broadcasting email related with IT related maintenance activity or IT incident to users - create a broadcast email template - creating an aging helpdesk report for keeping track of pending tickets - prepare a SLI report for submission to Planning Department Tech Mahindra ICT Services (M) Sdn Bhd Associate Technical Support Nov 2018 - Dec 2020 - act as first level support for Celcom staff, vendors, outlet seeking technical assistance over the phone/email or ITSM system - monitoring tickets via ITSM system - Created tickets for unresolved issues to be escalated to the next level of support group Caliber Interconnects Sdn Bhd Internship Feb 2018 - Jul 2018 - assisting network engineer in network setup, configuration and documentation - configure firewall machine for clients - assisting network engineer to produce a network assessment report on user application usage

Fatin Nabila Shamsudin

My job experiences SMBC SSC Sdn Bhd IT Helpdesk Support May 2021 - Present - act as first level su...
Puchong, Selangor, Malaysia

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Fatin Nabila Shamsudin’s Email fatin_shamsudin@smbcgroup.com

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Fatin Nabila Shamsudin’s Location Puchong, Selangor, Malaysia

Fatin Nabila Shamsudin’s Current Industry Sumitomo Mitsui Banking

Fatin Nabila Shamsudin’s Prior Industry Tech Mahindra | Caliber Interconnects

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Senior Officer

Present

Senior Officer In It Service Desk

2023-07-01 00:00:00 - Present

Associate - Technical Support

2018-12-01 00:00:00 - 2021-05-01 00:00:00

Internship Trainee

2018-02-01 00:00:00 - 2018-07-01 00:00:00

No Skills Available

No Languages Available

Fatin Nabila Shamsudin is a My job experiences SMBC SSC Sdn Bhd IT Helpdesk Support May 2021 - Present - act as first level support for smbc users who seeking technical assistance over phone, chat and ticketing system - monitoring ticketing system and assigned tickets to the relevant PIC - handling new joiner setup - creating basic guidelines for IT issues for smbc users to refer - troubleshooting issues with office365, lotus notes, vmware horizon client, VDI - broadcasting email related with IT related maintenance activity or IT incident to users - create a broadcast email template - creating an aging helpdesk report for keeping track of pending tickets - prepare a SLI report for submission to Planning Department Tech Mahindra ICT Services (M) Sdn Bhd Associate Technical Support Nov 2018 - Dec 2020 - act as first level support for Celcom staff, vendors, outlet seeking technical assistance over the phone/email or ITSM system - monitoring tickets via ITSM system - Created tickets for unresolved issues to be escalated to the next level of support group Caliber Interconnects Sdn Bhd Internship Feb 2018 - Jul 2018 - assisting network engineer in network setup, configuration and documentation - configure firewall machine for clients - assisting network engineer to produce a network assessment report on user application usage

Fatin Nabila Shamsudin has prior
experience in the following industries:
Tech Mahindra | Caliber Interconnects

Fatin Nabila Shamsudin has the following professional experience:
Smbc Leasing And Finance | Sumitomo Mitsui Banking | Tech Mahindra | Caliber Interconnects