Faith Mukungurutse Email & Phone Number | Past and present work in IT has given me the total of 5 years of experience as a IT support technician with the aim of bringing experience and all-around expertise on-board. Duties\skills completed as a service desk analyst include the below : - Providing technical support across the company - Resolved trouble tickets that were received in a timely, professional, and efficient manner. - Conducted troubleshooting functions using Knowledge Base and escalate technical issues to the appropriate support department when required. - Strictly complies with all escalation procedures as detailed in the Service Level Agreement (SLA). - Attended to and worked to resolve tech-related concerns using remote-control tools such as Any desk, TeamViewer and RDP. - Performed function as a technical resource to customers to address concerns and needs. - Preformed Network maintained check-ups and upgrades. - Maintain computer systems and support if any system goes down. - Maintain user PCs, including upgrades and configuration as needed. - Assist with onboarding of new users.

Faith Mukungurutse

Past and present work in IT has given me the total of 5 years of experience as a IT support technici...
Cape Town, Cape Town, South Africa

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Faith Mukungurutse’s Location Cape Town, Cape Town, South Africa

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First Line Service Desk Analyst

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Faith Mukungurutse is a Past and present work in IT has given me the total of 5 years of experience as a IT support technician with the aim of bringing experience and all-around expertise on-board. Duties\skills completed as a service desk analyst include the below : - Providing technical support across the company - Resolved trouble tickets that were received in a timely, professional, and efficient manner. - Conducted troubleshooting functions using Knowledge Base and escalate technical issues to the appropriate support department when required. - Strictly complies with all escalation procedures as detailed in the Service Level Agreement (SLA). - Attended to and worked to resolve tech-related concerns using remote-control tools such as Any desk, TeamViewer and RDP. - Performed function as a technical resource to customers to address concerns and needs. - Preformed Network maintained check-ups and upgrades. - Maintain computer systems and support if any system goes down. - Maintain user PCs, including upgrades and configuration as needed. - Assist with onboarding of new users. - General Customer Service