Fabiana Monteiro Email & Phone Number | - 15 years’ experience in IT, Infrastructure and Support; - SAP AMS Functional support - Incident Management, Problem Management, Change Management - IT/Telecom Project Management - Lead and coordinate Technical Support and Delivery and Servicedesk specialists - Management of delivery of end user services, incidents, requests, escalation, according to the processes, standards and policies - Contribution to support Level1, Level2, Datacenter, Servicedesk, IT Knowledge base and IT process - Managing IT budget, resources and contracts, procurement, payments and suppliers - Administration of Datacenter Operations - Knowledge of ITIL Foundations, ITIL OSA, COBIT and Project Management (PMI)

Fabiana Monteiro

- 15 years’ experience in IT, Infrastructure and Support; - SAP AMS Functional support - Incident Ma...
Whirlpool, Rua OLYMPIA SEMERARO 675, Brazil

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Fabiana Monteiro’s Location Whirlpool, Rua OLYMPIA SEMERARO 675, Brazil

Fabiana Monteiro’s Current Industry

Fabiana Monteiro’s Prior Industry Whirlpool Latin America | Firmenich | Nestle | Simpress Tce | Pcpress

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Operations Lead, Change Manager

Present

It Operations Lead, Change Manager

2015-09-01 00:00:00 - 2020-10-01 00:00:00

It Infrastructure Coordinator

2008-11-01 00:00:00 - 2015-06-01 00:00:00

It Infrastructure Specialist

2002-10-01 00:00:00 - 2008-11-01 00:00:00

Infrastructure Specialist

1999-11-01 00:00:00 - 2002-11-01 00:00:00

It Sales Assistant

1998-10-01 00:00:00 - 1999-11-01 00:00:00

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Fabiana Monteiro is a - 15 years’ experience in IT, Infrastructure and Support; - SAP AMS Functional support - Incident Management, Problem Management, Change Management - IT/Telecom Project Management - Lead and coordinate Technical Support and Delivery and Servicedesk specialists - Management of delivery of end user services, incidents, requests, escalation, according to the processes, standards and policies - Contribution to support Level1, Level2, Datacenter, Servicedesk, IT Knowledge base and IT process - Managing IT budget, resources and contracts, procurement, payments and suppliers - Administration of Datacenter Operations - Knowledge of ITIL Foundations, ITIL OSA, COBIT and Project Management (PMI)