Ewa Adamik Email & Phone Number | I have worked in the IT industry for 15 years where I have gained a diverse and wide range of skills. My areas of expertise are: Service Delivery, Service Operations, Service Transition, IT Audits and Service Desk Management. I have worked as an Incident Manager and Team Manager for Service Desk (more than 40 employees), Service Management ITIL Consultant, Service Transition Manager, Service Delivery Manager and Technical Senior Service Manager. My key responsibilities included: introduction of ITIL processes, knowledge gathering, reporting, managing technical resources, documentation management, Continual Service Improvement Programmes (CSIP), trend analysis, Service and Governance Reviews, IT audits. As a Service Transition Manager I was responsible for developing and maintaining Change Management, Service Asset and Configuration Management (SACM) and Operational Acceptance of Service into Support (OASIS); defining and commissioning Service Level Agreements and Key Performance Indicator reports for the above mentioned processes; monitoring against SLA targets, the effectiveness of the processes including CAB submission for potential process improvements; arranging and chairing the Change Advisory Board. During my career I have gained very good understanding of ITIL processes, as well as I worked closely with Project Management for service introduction purposes. I have led international and virtual projects involving multiple stakeholders to drive innovation and efficiency across the organisation using lean and IT based processes implementation. Personal Qualities Excellent communication and interpersonal skills, adaptable, organized, quick learner with the ability to work under stress and with minimum supervision, strong team player, detail-oriented.

Ewa Adamik

I have worked in the IT industry for 15 years where I have gained a diverse and wide range of skills...
Warsaw, Mazowieckie, Poland

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Ewa Adamik’s Email ewa.adamik@capgemini.com

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Ewa Adamik’s Location Warsaw, Mazowieckie, Poland

Ewa Adamik’s Current Industry Unicredit

Ewa Adamik’s Prior Industry Ibm | Wessex Water | Capgemini

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Work Experience

Unicredit

Technical Senior Professional

2020-06-01 00:00:00 - Present

Ibm

Advisory Service Delivery Manager

2017-05-01 00:00:00 - 2020-04-01 00:00:00

Wessex Water

IS Service Transition Specialist

2016-10-01 00:00:00 - 2017-03-01 00:00:00

Capgemini

Service Management Consultant

2015-09-01 00:00:00 - 2016-09-01 00:00:00

Skills

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Languages

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FAQ About Ewa Adamik

Ewa Adamik is located at
Warsaw, Mazowieckie, Poland

Ewa Adamik is a I have worked in the IT industry for 15 years where I have gained a diverse and wide range of skills. My areas of expertise are: Service Delivery, Service Operations, Service Transition, IT Audits and Service Desk Management. I have worked as an Incident Manager and Team Manager for Service Desk (more than 40 employees), Service Management ITIL Consultant, Service Transition Manager, Service Delivery Manager and Technical Senior Service Manager. My key responsibilities included: introduction of ITIL processes, knowledge gathering, reporting, managing technical resources, documentation management, Continual Service Improvement Programmes (CSIP), trend analysis, Service and Governance Reviews, IT audits. As a Service Transition Manager I was responsible for developing and maintaining Change Management, Service Asset and Configuration Management (SACM) and Operational Acceptance of Service into Support (OASIS); defining and commissioning Service Level Agreements and Key Performance Indicator reports for the above mentioned processes; monitoring against SLA targets, the effectiveness of the processes including CAB submission for potential process improvements; arranging and chairing the Change Advisory Board. During my career I have gained very good understanding of ITIL processes, as well as I worked closely with Project Management for service introduction purposes. I have led international and virtual projects involving multiple stakeholders to drive innovation and efficiency across the organisation using lean and IT based processes implementation. Personal Qualities Excellent communication and interpersonal skills, adaptable, organized, quick learner with the ability to work under stress and with minimum supervision, strong team player, detail-oriented.