Erika Gonzalez

Erika Gonzalez

Operations Manager
Brownsville, Texas, United States

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Work Experience

TaskUs

Operations Manager

2022-10-01 - Present

Asurion

Service Representative

2020-08-01 - 2020-10-01

FM Stucco & Masonry

Co-Owner

2020-06-01 - 2022-10-01

Cricket Wireless

Assistant Store Manager

2019-09-01 - 2020-08-01

Texas Health and Human Services

Advisor

2016-05-01 - 2019-08-01

Southwest Key Program

Case Manager

2010-06-01 - 2011-03-01

IMG Live, LLC

Call Center Ambassador

2009-10-01 - 2010-01-01

Texas Department of Aging and Disability Services

Case Manager

2008-03-01 - 2009-10-01

Texas Workforce Commission

UI Claims Examiner

2007-06-01 - 2008-03-01

West Corporation

Bilingual Operations Trainer

2007-01-01 - 2007-07-01

Skills

outsourcing enterprise software software information technology omnichannel customer support customer acquisition back office customer retention offshoring technical support data services content moderation lead generation photo retouching customer experience customer support customer care

Languages

English