Eric Shepherd Email & Phone Number | I work in the network operations command center for Ericsson SUS. I have experience with the following Platforms/Systems and extensive Advanced Tech Support capabilities with multiple OS including Windows 2000, XP, and Vista as well as Palm OS, Windows Mobile, and Mac. I can also troubleshoot cdma and iden wireless devices including data cards and their configurations. I also work with the following network elements and organizations. Enhanced Services Ops Visual Voice Mail 4G VFAS/ISCP Boost & CDMA Call Tones Location Based Services / 4G CLBS CDMA/iDEN E-911 HCM 3G IOTA OMA, OPM, 2G VMU Downloads SPS, Vision LDAP BMF (Business Mobility Framework) SMS Messaging 2G/3G and EVDO Picture Mail Billing Mediation servers for Messaging CDMA / iDEN and Boost SMS Messaging Services Comverse MO/MT SMSC (Mobile Originated/Mobile Terminated) / 2Way SMS EdgeGX Anti-Spam System Error Codes for SMS F5 BigIP IMG (Internet Messaging Gateway) IronPort Anti-Spam Appliances ITP Messaging LDAP MMG (Multi-Media Gateway) MMSC (Multi-Media Service Center) MTMI NASO: Sun, HPOV, Netcool, AOS PDR (Pre-Delivery Router) Motorola SMSC PCS ShortMail PPG (Push Proxy Gateway) Gateways 2G MAG BMI CCPP CDM DNS HPG/MPM IFM MAG 6/6.x PTT/ReadyLink Service Agent XSAM VM Services Cable Voice Mail Comverse Voice Mail Glenayre Voice Mail IVR Motorola SMS (VM Notifications) TAP Servers Unisys Voice Mail Specialties: I am a creative problem solver with extensive knowledge as a network operations generalist that can quickly identify and isolate breakpoints to get the right fix agents engaged when needed. I enjoy the challenge of working with a lot of different vendors and platforms but my greatest strength is in the relentless pursuit I'm willing to bring to to the table to resolve customer issues. I love a challenge and have a ton of contacts across all specialties that are willing to help on hard issues.

Eric Shepherd

I work in the network operations command center for Ericsson SUS. I have experience with the follow...
Peculiar, Missouri, United States

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Eric Shepherd’s Email eric.shepherd@ericsson.com

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Eric Shepherd’s Location Peculiar, Missouri, United States

Eric Shepherd’s Current Industry Ericsson

Eric Shepherd’s Prior Industry Sprint | America Online

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Work Experience

Ericsson

Network Control Tech II

2009-09-01 00:00:00 - Present

Sprint

Network Control

2007-10-01 00:00:00 - 2009-09-01 00:00:00

America Online

Highspeed Saves

2001-01-01 00:00:00 - 2004-10-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Eric Shepherd

Eric Shepherd is located at
Peculiar, Missouri, United States

Eric Shepherd is a I work in the network operations command center for Ericsson SUS. I have experience with the following Platforms/Systems and extensive Advanced Tech Support capabilities with multiple OS including Windows 2000, XP, and Vista as well as Palm OS, Windows Mobile, and Mac. I can also troubleshoot cdma and iden wireless devices including data cards and their configurations. I also work with the following network elements and organizations. Enhanced Services Ops Visual Voice Mail 4G VFAS/ISCP Boost & CDMA Call Tones Location Based Services / 4G CLBS CDMA/iDEN E-911 HCM 3G IOTA OMA, OPM, 2G VMU Downloads SPS, Vision LDAP BMF (Business Mobility Framework) SMS Messaging 2G/3G and EVDO Picture Mail Billing Mediation servers for Messaging CDMA / iDEN and Boost SMS Messaging Services Comverse MO/MT SMSC (Mobile Originated/Mobile Terminated) / 2Way SMS EdgeGX Anti-Spam System Error Codes for SMS F5 BigIP IMG (Internet Messaging Gateway) IronPort Anti-Spam Appliances ITP Messaging LDAP MMG (Multi-Media Gateway) MMSC (Multi-Media Service Center) MTMI NASO: Sun, HPOV, Netcool, AOS PDR (Pre-Delivery Router) Motorola SMSC PCS ShortMail PPG (Push Proxy Gateway) Gateways 2G MAG BMI CCPP CDM DNS HPG/MPM IFM MAG 6/6.x PTT/ReadyLink Service Agent XSAM VM Services Cable Voice Mail Comverse Voice Mail Glenayre Voice Mail IVR Motorola SMS (VM Notifications) TAP Servers Unisys Voice Mail Specialties: I am a creative problem solver with extensive knowledge as a network operations generalist that can quickly identify and isolate breakpoints to get the right fix agents engaged when needed. I enjoy the challenge of working with a lot of different vendors and platforms but my greatest strength is in the relentless pursuit I'm willing to bring to to the table to resolve customer issues. I love a challenge and have a ton of contacts across all specialties that are willing to help on hard issues.