Eric Maule Email & Phone Number | u2713 Continues to maintain (from previous role) existing Dell Compellent & IBM SAN and NAS environments, Zerto replication administration and VPG maintenance for disaster recovery initiatives, Data Backup and Dataset Quality Control duties via Unitrends and Commvault solutions, Shavlik Protect server OS patching operations; u2713 Racked/designed, configured, and maintains newly acquired Western Digital Storage Array over iSCSI; u2713 Responsible for 200Tb total environment data migration project from previously existing storage arrays to WD Intelliflash array (ongoing); u2713 Designed and executed to production, Powershell procedural automation interactive menu for University User Spammer Disablement, User Spammer Re-enablement, and Employee Terminations; u2713 Provides senior level technical assistance to team members during normal business hours and 24/7 after hours rotational on-call, addresses escalated incidents, liaisons with Senior Network Engineer on joint projects/daily activities; u2713 Works with Infrastructure Director to advise and inform on team project statuses and deadline obstacles; u2713 Produces usage, downtime, and after-action reports for management team; u2713 Oversees Incident and Project work assignments (delegation) to Administrators, ensures timelines and deadlines are satisfactorily met; u2713 Identifies and makes recommendations for existing process improvements/efficiencies; u2713 Provides mentorship to Server I and Server II Administrators to enable professional growth where expertise permit;. u2713 Oversaw IBM and Dell Compellent storage array environments as Primary SAN Administrator u2013provisioning storage for project related and University File share systems u2013 responsible for storage implementation, maintenance, and expansion design u2713 As Primary Data/VM Backup Administrator, is responsible for the health and maintenance of Enterprise Backups for the Universityu2019s server infrastructure u2013 performs daily restores and health maintenance of OS, file, and database resources via Unitrends Enterprise Backup and Commvault solutions u2713 Creates process, system, and data efficiencies via Powershell scripting automation u2713 Monitors server hardware and software health during workday and off-hours u2013 resolves server inconsistencies and inefficiencies impacting production services u2713 Designed, implemented, and supports server OS patching environment utilizing Shavlik Protect to maintain health of servers through continued critical system patching u2713 Ensures integrity of production systems as Primary Replication Administrator, utilizing Zerto Disaster Recovery and Data Replication solution to support IT disaster recovery plans u2713 Supports intradepartmental teams, providing infrastructure resources and productive collaboration / training u2713 Maintains Active Directory Domain, OU, and object infrastructure u2013 daily provisioning/de-provisioning user access, processing name changes, creating/disabling AD accounts u2713 Is proficient in O365 daily creation, licensing, and updating of University mailboxes for Staff, Faculty, and Students. u2713 Support a team of administrators overseeing the maintenance and health status of over 260 Windows virtual machines and clustered hosts in a VMWare ESXi 5.5 environment; u2713 Assist in maintaining approximately 100,000 (20,000 active) AD objects in a single 2008 R2 Functional Domain; u2713 Constantly strive for increased efficiencies and productivity in processes through automation of scripts via Powershell, Windows Task manager, and various batch files (Ex. Licensing daily created O365 mailboxes) u2713 Implemented and configured IBM v7000 SAN array & NAS file module environment over iSCSI and FC; u2713 Transitioned into Primary Storage Array Administrator to on premises and offsite Dell Compellent and IBM SAN environments with special attention to IBM NAS File Module design, maintenance, and provisioning; u2713 Primary Backup and Data Continuity Administrator to Data Backup, Information Management, and Disaster Recovery Services, utilizing at different times CommVault, Zerto, and Unitrends UEB u2713 Facilitate a close relationship with vendors on behalf of the University in order to encourage innovation and attract new technologies u2713 Participate in and lead educational learning sessions to peers and community members in special interest areas where appropriate knowledge affords me to do so u2713 Create internal-use videos and white-paper procedural documentation of practices otherwise undocumented u2713 Designed and established the Organizationu2019s first ADFS fully High Availability environment with offsite failover u2713 Implemented database and site infrastructure for university Dining Services Nutritional Web Menus u2713 Primary architect and project lead of university share migration from legacy file systems to IBM NAS CIFS. u2713 Directly support remote centers to obtain clarification of problems and identify solutions or corrective actions as may be required u2713 Technical Liaison between Server and Network Infrastructure; coordinating support and assisting with maintenance of services u2713 Work closely with vendors to enhance and maintain services and implement new technologies u2713 Assist in conducting product evaluations of upgraded or new PC hardware and software, identifying strengths, weaknesses, and potential benefits to the university u2713 Maintain and enhance professional growth and development of support services staff through training, certification, and continuing education u2713 Engage in critical escalations of incidents, requiring sensitivity in resolution u2713 Highly team oriented; focuses on individual strengths to support the team and department as a whole u2713 Solid organizational, time management, and strong problem solving skills. u2713 Oversee University Helpdesk for University Campus and a vast 27 Continuing Education Centers of 14,000 students, Desktop Hardware support, TSS projects, support eight Full-Time technicians, responsible for maintaining policies, manage inter-departmental cohesiveness and maintain professional relationships with TSS; u2713 Project Lead: University Payroll System conversion from Access 1997 to 2007 (Februaryu2013April 2010); u2713 Oversee overall departmental incidents, resolve escalated desktop incidents; u2713 Project Lead: University Student Orientation u2013 laptop distribution (July 2010-2012);. u2713 Maintain existing software platforms on Microsoft Windows XP, Windows 7; u2713 Functioned as Backup Technician for CommVault Backup/Restore Services, error troubleshooting, and library tape management; u2713 Microsoft AD user & computer object maintenance; password resets, and familiarity with SGu2019s, Domain, and container structure; u2713 Desktop Server installation and implementation of TutorTrac services for university Student Learning Resource Center; u2713 Provide Tier-2 desktop technical assistance to Staff, Faculty, and Students; u2713 Assisted desktop implementation of Microsoft Exchange to 500 Staff and Faculty, mailbox creations, .PST consolidation and migration; u2713 Promoted to Senior Technical Support Specialist (January 2010);. u2713 Operate University Technical Helpdesk call center for technical assistance to University Campus and 27 Continuing Education Centers; u2713 Asset Management Skills; data collection, spreadsheet documentation, and quality control management; u2713 IBM / Lenovo Hardware Apprentice-Analyst, skillfully trained in hardware component diagnosis for IBM / Lenovo ThinkPad Series R40, R52, R60, R61, T43, and T60; u2713 Designated Hardware Analyst, responsible for all University hardware incidents; u2713 Student-Roamer status (Top 1% of Junior Technicians), Tier-1 troubleshooting, and University Campus technical assistance provider; u2713 Achievement for Technical Student Success; Highest incidents closed for 2003, 2004, 2005, 2006, 2007, Spring 2008; u2713 Promoted to Senior Work Study Student; maintaining student activities in the work place, overseeing projects, committing to team deadlines, team cohesion and morale, and overall student performance;.

Eric Maule

u2713 Continues to maintain (from previous role) existing Dell Compellent & IBM SAN and NAS environm...
Saint Leo, Saint Leo, United States

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Eric Maule’s Location Saint Leo, Saint Leo, United States

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Saint Leo University

Senior Server Administrator

2017-01-01 00:00:00 - Present

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FAQ About Eric Maule

Eric Maule is located at
Saint Leo, Saint Leo, United States

Eric Maule is a u2713 Continues to maintain (from previous role) existing Dell Compellent & IBM SAN and NAS environments, Zerto replication administration and VPG maintenance for disaster recovery initiatives, Data Backup and Dataset Quality Control duties via Unitrends and Commvault solutions, Shavlik Protect server OS patching operations; u2713 Racked/designed, configured, and maintains newly acquired Western Digital Storage Array over iSCSI; u2713 Responsible for 200Tb total environment data migration project from previously existing storage arrays to WD Intelliflash array (ongoing); u2713 Designed and executed to production, Powershell procedural automation interactive menu for University User Spammer Disablement, User Spammer Re-enablement, and Employee Terminations; u2713 Provides senior level technical assistance to team members during normal business hours and 24/7 after hours rotational on-call, addresses escalated incidents, liaisons with Senior Network Engineer on joint projects/daily activities; u2713 Works with Infrastructure Director to advise and inform on team project statuses and deadline obstacles; u2713 Produces usage, downtime, and after-action reports for management team; u2713 Oversees Incident and Project work assignments (delegation) to Administrators, ensures timelines and deadlines are satisfactorily met; u2713 Identifies and makes recommendations for existing process improvements/efficiencies; u2713 Provides mentorship to Server I and Server II Administrators to enable professional growth where expertise permit;. u2713 Oversaw IBM and Dell Compellent storage array environments as Primary SAN Administrator u2013provisioning storage for project related and University File share systems u2013 responsible for storage implementation, maintenance, and expansion design u2713 As Primary Data/VM Backup Administrator, is responsible for the health and maintenance of Enterprise Backups for the Universityu2019s server infrastructure u2013 performs daily restores and health maintenance of OS, file, and database resources via Unitrends Enterprise Backup and Commvault solutions u2713 Creates process, system, and data efficiencies via Powershell scripting automation u2713 Monitors server hardware and software health during workday and off-hours u2013 resolves server inconsistencies and inefficiencies impacting production services u2713 Designed, implemented, and supports server OS patching environment utilizing Shavlik Protect to maintain health of servers through continued critical system patching u2713 Ensures integrity of production systems as Primary Replication Administrator, utilizing Zerto Disaster Recovery and Data Replication solution to support IT disaster recovery plans u2713 Supports intradepartmental teams, providing infrastructure resources and productive collaboration / training u2713 Maintains Active Directory Domain, OU, and object infrastructure u2013 daily provisioning/de-provisioning user access, processing name changes, creating/disabling AD accounts u2713 Is proficient in O365 daily creation, licensing, and updating of University mailboxes for Staff, Faculty, and Students. u2713 Support a team of administrators overseeing the maintenance and health status of over 260 Windows virtual machines and clustered hosts in a VMWare ESXi 5.5 environment; u2713 Assist in maintaining approximately 100,000 (20,000 active) AD objects in a single 2008 R2 Functional Domain; u2713 Constantly strive for increased efficiencies and productivity in processes through automation of scripts via Powershell, Windows Task manager, and various batch files (Ex. Licensing daily created O365 mailboxes) u2713 Implemented and configured IBM v7000 SAN array & NAS file module environment over iSCSI and FC; u2713 Transitioned into Primary Storage Array Administrator to on premises and offsite Dell Compellent and IBM SAN environments with special attention to IBM NAS File Module design, maintenance, and provisioning; u2713 Primary Backup and Data Continuity Administrator to Data Backup, Information Management, and Disaster Recovery Services, utilizing at different times CommVault, Zerto, and Unitrends UEB u2713 Facilitate a close relationship with vendors on behalf of the University in order to encourage innovation and attract new technologies u2713 Participate in and lead educational learning sessions to peers and community members in special interest areas where appropriate knowledge affords me to do so u2713 Create internal-use videos and white-paper procedural documentation of practices otherwise undocumented u2713 Designed and established the Organizationu2019s first ADFS fully High Availability environment with offsite failover u2713 Implemented database and site infrastructure for university Dining Services Nutritional Web Menus u2713 Primary architect and project lead of university share migration from legacy file systems to IBM NAS CIFS. u2713 Directly support remote centers to obtain clarification of problems and identify solutions or corrective actions as may be required u2713 Technical Liaison between Server and Network Infrastructure; coordinating support and assisting with maintenance of services u2713 Work closely with vendors to enhance and maintain services and implement new technologies u2713 Assist in conducting product evaluations of upgraded or new PC hardware and software, identifying strengths, weaknesses, and potential benefits to the university u2713 Maintain and enhance professional growth and development of support services staff through training, certification, and continuing education u2713 Engage in critical escalations of incidents, requiring sensitivity in resolution u2713 Highly team oriented; focuses on individual strengths to support the team and department as a whole u2713 Solid organizational, time management, and strong problem solving skills. u2713 Oversee University Helpdesk for University Campus and a vast 27 Continuing Education Centers of 14,000 students, Desktop Hardware support, TSS projects, support eight Full-Time technicians, responsible for maintaining policies, manage inter-departmental cohesiveness and maintain professional relationships with TSS; u2713 Project Lead: University Payroll System conversion from Access 1997 to 2007 (Februaryu2013April 2010); u2713 Oversee overall departmental incidents, resolve escalated desktop incidents; u2713 Project Lead: University Student Orientation u2013 laptop distribution (July 2010-2012);. u2713 Maintain existing software platforms on Microsoft Windows XP, Windows 7; u2713 Functioned as Backup Technician for CommVault Backup/Restore Services, error troubleshooting, and library tape management; u2713 Microsoft AD user & computer object maintenance; password resets, and familiarity with SGu2019s, Domain, and container structure; u2713 Desktop Server installation and implementation of TutorTrac services for university Student Learning Resource Center; u2713 Provide Tier-2 desktop technical assistance to Staff, Faculty, and Students; u2713 Assisted desktop implementation of Microsoft Exchange to 500 Staff and Faculty, mailbox creations, .PST consolidation and migration; u2713 Promoted to Senior Technical Support Specialist (January 2010);. u2713 Operate University Technical Helpdesk call center for technical assistance to University Campus and 27 Continuing Education Centers; u2713 Asset Management Skills; data collection, spreadsheet documentation, and quality control management; u2713 IBM / Lenovo Hardware Apprentice-Analyst, skillfully trained in hardware component diagnosis for IBM / Lenovo ThinkPad Series R40, R52, R60, R61, T43, and T60; u2713 Designated Hardware Analyst, responsible for all University hardware incidents; u2713 Student-Roamer status (Top 1% of Junior Technicians), Tier-1 troubleshooting, and University Campus technical assistance provider; u2713 Achievement for Technical Student Success; Highest incidents closed for 2003, 2004, 2005, 2006, 2007, Spring 2008; u2713 Promoted to Senior Work Study Student; maintaining student activities in the work place, overseeing projects, committing to team deadlines, team cohesion and morale, and overall student performance;.