FAQ About Eric Culpepper

• What is Eric Culpepper's address?

  Eric Culpepper is located at
  Nashville, Nashville, United States

• What is Eric Culpepper's job title?

  Eric Culpepper is a Top performing Operations Leader with 18+ years of experience crafting and implementing successful strategies to effectively manage large teams, improve onshore and global operations and build customer loyalty. Rigorously applies Six Sigma thinking to achieve sustainable changes in process design, speed, cost and quality. Provides oversight, training and mentoring in support of continuous improvement emphasizing prioritization of initiatives, efficiencies and revenue opportunities across all services and business lines. Culture change agent known for accelerating faster adoption, greater ultimate utilization and higher proficiency on the changes impacting stakeholders. SELECTED ACHIEVEMENTS • Successfully launched 500+ Internet Essentials Partnership Programs contracts with local, state and Federal government entities. • Drove year over year improvements in CSAT/NPS + 5% by establishing better analytics, cross functional connectivity, and a better end-to-end customer experience. • Implemented Performance Management processes and tools resulting in a 6% improvement in operational efficiency and a savings of 9.8M annually. • Sponsored multiple Six Sigma projects that resulted in 16M annualized savings. • Delivered operational efficiencies of 5.75% over a 3-year period equal to 30M in cost savings. • Established and achieved service level targets across multiple work streams including orders, emails, chats, trouble tickets with year over year improvement of 10%. • Launched and led Vendor Management Program within Business customer operations, which resulted in cost benefit of 7-10M annually. • Managed the execution and implementation of Strategic Initiatives, which included oversight, development, coordination and execution to meet all Customer Experience and Financial goals with year over year 10% cost savings. • Achieved 6 straight years of hitting service level targets of 75%+. • Consolidated Workforce Management across four areas by developing effective organizational design, standard processes, and centralization of roles/responsibilities. eculpepper19@gmail.com

• What industry does Eric Culpepper currently work in?

  Eric Culpepper currently works in the Comcast |

• Which languages does Eric Culpepper speak?

  No Languages Available

• Which industries has Eric Culpepper previously worked in?

  Eric Culpepper has prior
  experience in the following industries:
  Xfinity Mobile Comcastnbc Universal | Verizon Enterprise Solutions | Verizon Wireless

• What is Eric Culpepper’s work experience?

  Eric Culpepper has the following professional experience:
  Comcast | Xfinity Mobile Comcastnbc Universal | Verizon Enterprise Solutions | Verizon Wireless

• How can I find Eric Culpepper on LinkedIn?

  You can view Eric Culpepper’s LinkedIn profile at LinkedIn URL

• What are Eric Culpepper’s work email addresses?

  Eric Culpepper’s work email
  addresses are
  eculpepper@comcast.com

• What company does Eric Culpepper work for?

  Comcast |