Enrico Loenicker Email & Phone Number | Ten years of experience in Customer Service and Community Management in an online gaming environment at Amazon and Activision Blizzard. With over 8 years experience in a team leadership role, being responsible for remotely working customer support representatives, Community Managers, quality control and coaching. Highly qualified and proficient in terms of people management, quality assurance, performance-oriented training and coaching to achieve highest customer loyalty, employee satisfaction and performance results. Some examples include: * Increasing the CSAT of a bottom quartile team through coaching and mentoring of coaches by 1588 bps QoQ * Executing strategies and driving change of workflow to improve departmental AHT (average handling time) performance ~1,3 mins MoM for 3 consecutive months to meet SLA Overall outstanding achievements in Customer Relationship Management and KPI adherence. Diligent, motivated and flexible individual who enjoys responsibilities and creative solution-oriented thinking. Strong natural leadership attributes and with excellent communication skills. Articulate and persuasive with fluency in German, English and Spanish. Currently looking for new responsibilities in leadership or service delivery programs within Customer Service operations. Reach out today!

Enrico Loenicker

Ten years of experience in Customer Service and Community Management in an online gaming environment...
Germany

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Enrico Loenicker’s Email enrico.loenicker@eloe.de

Enrico Loenicker’s Phone Numbers

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Enrico Loenicker’s Location Germany

Enrico Loenicker’s Current Industry Medtek Medizintechnik

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Company Manager | Proxy

2024-07-01 00:00:00 - Present

Head of Commerce

2022-07-01 00:00:00 - 2022-12-01 00:00:00

SPS Service Delivery Manager

2021-04-01 00:00:00 - 2022-06-01 00:00:00

Store Manager

2016-11-01 00:00:00 - 2017-06-01 00:00:00

Head of Community & Content Management, Europe

2015-07-01 00:00:00 - 2016-07-01 00:00:00

Community Manager, DACH

2014-02-01 00:00:00 - 2015-07-01 00:00:00

Community Manager, Europe

2012-12-01 00:00:00 - 2014-02-01 00:00:00

Team Leader Customer Support

2010-02-01 00:00:00 - 2012-04-01 00:00:00

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Enrico Loenicker is a Ten years of experience in Customer Service and Community Management in an online gaming environment at Amazon and Activision Blizzard. With over 8 years experience in a team leadership role, being responsible for remotely working customer support representatives, Community Managers, quality control and coaching. Highly qualified and proficient in terms of people management, quality assurance, performance-oriented training and coaching to achieve highest customer loyalty, employee satisfaction and performance results. Some examples include: * Increasing the CSAT of a bottom quartile team through coaching and mentoring of coaches by 1588 bps QoQ * Executing strategies and driving change of workflow to improve departmental AHT (average handling time) performance ~1,3 mins MoM for 3 consecutive months to meet SLA Overall outstanding achievements in Customer Relationship Management and KPI adherence. Diligent, motivated and flexible individual who enjoys responsibilities and creative solution-oriented thinking. Strong natural leadership attributes and with excellent communication skills. Articulate and persuasive with fluency in German, English and Spanish. Currently looking for new responsibilities in leadership or service delivery programs within Customer Service operations. Reach out today!

Enrico Loenicker has prior
experience in the following industries:
Vandavus | Amazon | Style Motorbikes | My Com | Wargaming Net | Bigpoint | Blizzard Entertainment

Enrico Loenicker has the following professional experience:
Medtek Medizintechnik | Vandavus | Amazon | Style Motorbikes | My Com | Wargaming Net | Bigpoint | Blizzard Entertainment