Enrico Forabosco Email & Phone Number | Master’s degree in Statistics, with a 5 months experience at Warsaw University for the Erasmus+ program. UEFA B coaching licensed. Mensa (high IQ society) Italia member since December 2017. For five years, I have been working in Uber, first as a Customer Support Representative. I was then promoted to the role of Quality Analyst for the Italian LOBs and I performed audits on written and verbal interactions between agents and customers to ensure adherence to quality and customer service policies and procedures of the Client, I analyzed the results of the audits in order to provide feedbacks to the agents and to the relevant Stakeholders, and created action plans to ensure continuous improvement while driving for positive employee satisfaction. I've also spent some month as Sr. Quality Specialist and acted as Subject Matter Expert for Quality Process and as a QA Team Leader. Now, I'm a QA Program Specialist and in the role I: - Own quality assurance content and process creation for your dedicated lines of business - Own support and improve interactions with Global QA teams for (QA Reporting, JIRA for queue handling, content management) - Be a Subject Matter Expert (SME) for the qualitative methodology and support COE, Central, and regional teams on leading improvement initiatives - Assist in the triage, project planning, and project management of new Core QA programs - Validate and review new program launches, queries, data repositories, and dashboards with Central/Local Quality Managers - Plan and implement Quality Improvement Projects (QIPs) with LOB and QA stakeholders Assess, implement and share updates to QA logic with the QA team - Partner with program leaders to stay up to date with all program changes and launches, ensuring the team is well equipped to support business needs - Collaborate with Sr. QAs to create and disseminate newsletters within the core vertical - Recommend how changes to Core programs should be implemented and structured With Learning & Development team, create and maintain training resources for Core programs In 5 years as a University student, I acquired skills related to handling, analyzing and interpreting information that allow me to propose objective tools useful in the decisional processes of government and companies offices. In particular: -Planning and conducting complex investigations -Supporting management decisions through the use of statistical analysis and informatics tools -Producing statistical indexes -Creating and handling complex databases

Enrico Forabosco

Master’s degree in Statistics, with a 5 months experience at Warsaw University for the Erasmus+ prog...
Cracow, Cracow, Poland

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Enrico Forabosco’s Email eforabosco@uber.com

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Enrico Forabosco’s Location Cracow, Cracow, Poland

Enrico Forabosco’s Current Industry Uber

Enrico Forabosco’s Prior Industry Click To Beach | Universita Di Bologna | Tozzi Sud | Cave Industries

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Work Experience

Uber

EMEA Senior QA Program Specialist IV

2022-09-01 00:00:00 - Present

Click To Beach

Co Founder

2017-02-01 00:00:00 - 2017-11-01 00:00:00

Universita Di Bologna

Tutor per il corso di Laurea Magistrale in Direzione Aziendale

2013-11-01 00:00:00 - 2014-10-01 00:00:00

Tozzi Sud

Impiegato Tecnico

2008-04-01 00:00:00 - 2009-09-01 00:00:00

Cave Industries

Titolare

2007-02-01 00:00:00 - 2007-12-01 00:00:00

Skills

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Languages

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FAQ About Enrico Forabosco

Enrico Forabosco is located at
Cracow, Cracow, Poland

Enrico Forabosco is a Master’s degree in Statistics, with a 5 months experience at Warsaw University for the Erasmus+ program. UEFA B coaching licensed. Mensa (high IQ society) Italia member since December 2017. For five years, I have been working in Uber, first as a Customer Support Representative. I was then promoted to the role of Quality Analyst for the Italian LOBs and I performed audits on written and verbal interactions between agents and customers to ensure adherence to quality and customer service policies and procedures of the Client, I analyzed the results of the audits in order to provide feedbacks to the agents and to the relevant Stakeholders, and created action plans to ensure continuous improvement while driving for positive employee satisfaction. I've also spent some month as Sr. Quality Specialist and acted as Subject Matter Expert for Quality Process and as a QA Team Leader. Now, I'm a QA Program Specialist and in the role I: - Own quality assurance content and process creation for your dedicated lines of business - Own support and improve interactions with Global QA teams for (QA Reporting, JIRA for queue handling, content management) - Be a Subject Matter Expert (SME) for the qualitative methodology and support COE, Central, and regional teams on leading improvement initiatives - Assist in the triage, project planning, and project management of new Core QA programs - Validate and review new program launches, queries, data repositories, and dashboards with Central/Local Quality Managers - Plan and implement Quality Improvement Projects (QIPs) with LOB and QA stakeholders Assess, implement and share updates to QA logic with the QA team - Partner with program leaders to stay up to date with all program changes and launches, ensuring the team is well equipped to support business needs - Collaborate with Sr. QAs to create and disseminate newsletters within the core vertical - Recommend how changes to Core programs should be implemented and structured With Learning & Development team, create and maintain training resources for Core programs In 5 years as a University student, I acquired skills related to handling, analyzing and interpreting information that allow me to propose objective tools useful in the decisional processes of government and companies offices. In particular: -Planning and conducting complex investigations -Supporting management decisions through the use of statistical analysis and informatics tools -Producing statistical indexes -Creating and handling complex databases