Emma Thornton Email & Phone Number | I am a resilient, creative, and self-motivated individual currently working as the Director of Strategic Projects, following 2 years as the Chief of Staff to the Chief People and Places Officer at Finastra, including management of the 29m People Team budget whilst supporting our 10,000 employees. In previous roles I led large Operational Change projects and worked as a Lean process operating excellence and operating model consulting lead. I have a passion for helping people to improve themselves, their organisations and developing resilient teams. Through helping teams embrace change and embed continuous improvement I have delivered large scale change within challenging environments. Across my professional experience I have worked with my clients to design and implement effective operating models, establish new entities and business improvement capabilities, define change strategies, and instil continuous improvement into their culture. Consistent customer focus has enabled me to significantly reduce processing costs, stabilise customer journeys and establish new governance models for many of my clients.

Emma Thornton

I am a resilient, creative, and self-motivated individual currently working as the Director of Strat...
4 Kingdom Street, London, United Kingdom

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Emma Thornton’s Email emma.thornton@bt.com

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Emma Thornton’s Location 4 Kingdom Street, London, United Kingdom

Emma Thornton’s Current Industry Finastra

Emma Thornton’s Prior Industry Pa Consulting | Bt Global Services | BT

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Head of Analytics and Workforce Planning

2022-11-01 00:00:00 - Present

Management Consultant - Operating Model and Operational Excellence Transformation

2013-06-01 00:00:00 - 2020-01-01 00:00:00

Business Improvement Specialist

2011-04-01 00:00:00 - 2013-05-01 00:00:00

Business Transformation PMO. BT Graduate Scheme.

2009-09-01 00:00:00 - 2010-06-01 00:00:00

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Emma Thornton is a I am a resilient, creative, and self-motivated individual currently working as the Director of Strategic Projects, following 2 years as the Chief of Staff to the Chief People and Places Officer at Finastra, including management of the 29m People Team budget whilst supporting our 10,000 employees. In previous roles I led large Operational Change projects and worked as a Lean process operating excellence and operating model consulting lead. I have a passion for helping people to improve themselves, their organisations and developing resilient teams. Through helping teams embrace change and embed continuous improvement I have delivered large scale change within challenging environments. Across my professional experience I have worked with my clients to design and implement effective operating models, establish new entities and business improvement capabilities, define change strategies, and instil continuous improvement into their culture. Consistent customer focus has enabled me to significantly reduce processing costs, stabilise customer journeys and establish new governance models for many of my clients.