Elizabeth Weffer Email & Phone Number | 36 years of administrative experience in the coal extraction industry at www.Cerrejon.com (a subsidiary of Exxon, BHP Billiton-Glencore-Anglo-American). As a Customer Service Analyst, Coal Supply Chain Analyst, and Organizational Linguistic Mediator, I have fostered business and cultural relationships in a globalized, multicultural, and multi-ethnical context, contributing to bringing corporate cultures closer, while promoting business relationships of high ethical standards. My intercultural competence now strengthened through the Intercultural Conflict Management Master Degree, awarded in 2022 by ASH (Berlin, Germany) become a valuable asset, especially in the Customer Service field, where the alignment of corporate goals with the client´s expectations demands constructive exchanges with shared ethical values and goals. Responsible for monitoring customer satisfaction on the availability of pieces, equipment, and raw materials required to support the mining level service to export 32MTy. The design of a Help Desk (system-wide network) contributed to prioritizing customer requirements Continuous and close attention to customer claims on lack of parts led to the analyses of potential cause roots. Strategies were designed to shorten coal supply chain cycles. Improvement of the on-time parts delivery cycle allowed the trucks´ fleets and mining equipment availability, with no impact on the coal extraction, transport, and export process Design and implementation of a Supplier Assessment and Preventive-corrective Supply Monitoring System, contributing to mechanizing the supply expediting process for 120,000 product lines, and 100 business lines, provided by 1,000 suppliers, to meet the needs of 80 coal mining service units Analysis of the Supply Chain process and evaluation of critical routes for supplies availability (material requisition, purchasing, inventory, import, transport, customs; warehousing, dispatch) identifying potential root causes of recurring failures. Design and implementation of strategies to control and eliminate deviations, while ensuring the stability of the Supply Chain process Standardization of practices aimed at improving the Supply Expediting Process quality and efficiency, ensuring Supplies availability, monitoring potential stock-outs, reducing logistics cycle, and machine downtime, to mitigate equipment tear downs and cannibalization Responsible for material recovery, warranty claims, buy-backs, material disposal and write-off analyses

Elizabeth Weffer

36 years of administrative experience in the coal extraction industry at www.Cerrejon.com (a subsidi...
Halle, Saxony-Anhalt, Germany

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Elizabeth Weffer’s Email elizabeth.weffer@cerrejoncoal.com

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Elizabeth Weffer’s Location Halle, Saxony-Anhalt, Germany

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Elizabeth Weffer’s Prior Industry Andovar | Cerrejon

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Work Experience

Andovar

English-Spanish translation

2018-11-01 00:00:00 - 2023-12-01 00:00:00

Cerrejon

Logistics Analyst

1982-06-01 00:00:00 - 2018-09-01 00:00:00

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FAQ About Elizabeth Weffer

Elizabeth Weffer is located at
Halle, Saxony-Anhalt, Germany

Elizabeth Weffer is a 36 years of administrative experience in the coal extraction industry at www.Cerrejon.com (a subsidiary of Exxon, BHP Billiton-Glencore-Anglo-American). As a Customer Service Analyst, Coal Supply Chain Analyst, and Organizational Linguistic Mediator, I have fostered business and cultural relationships in a globalized, multicultural, and multi-ethnical context, contributing to bringing corporate cultures closer, while promoting business relationships of high ethical standards. My intercultural competence now strengthened through the Intercultural Conflict Management Master Degree, awarded in 2022 by ASH (Berlin, Germany) become a valuable asset, especially in the Customer Service field, where the alignment of corporate goals with the client´s expectations demands constructive exchanges with shared ethical values and goals. Responsible for monitoring customer satisfaction on the availability of pieces, equipment, and raw materials required to support the mining level service to export 32MTy. The design of a Help Desk (system-wide network) contributed to prioritizing customer requirements Continuous and close attention to customer claims on lack of parts led to the analyses of potential cause roots. Strategies were designed to shorten coal supply chain cycles. Improvement of the on-time parts delivery cycle allowed the trucks´ fleets and mining equipment availability, with no impact on the coal extraction, transport, and export process Design and implementation of a Supplier Assessment and Preventive-corrective Supply Monitoring System, contributing to mechanizing the supply expediting process for 120,000 product lines, and 100 business lines, provided by 1,000 suppliers, to meet the needs of 80 coal mining service units Analysis of the Supply Chain process and evaluation of critical routes for supplies availability (material requisition, purchasing, inventory, import, transport, customs; warehousing, dispatch) identifying potential root causes of recurring failures. Design and implementation of strategies to control and eliminate deviations, while ensuring the stability of the Supply Chain process Standardization of practices aimed at improving the Supply Expediting Process quality and efficiency, ensuring Supplies availability, monitoring potential stock-outs, reducing logistics cycle, and machine downtime, to mitigate equipment tear downs and cannibalization Responsible for material recovery, warranty claims, buy-backs, material disposal and write-off analyses