Elizabeth Schuller Email & Phone Number | Analyst for the CEO's strategic planning group, which plays a key role in the development and execution of the organization's strategic and operational agenda. Aligned to support the senior executive staff and business unit leaders in developing annual operating plans, monitoring business performance, identifying operational risks, and providing the thought leadership necessary to achieve operational and financial goals. Specific projects include: Assistant project manager on $1B acquisition of crop insurer - Managed 11 workstreams and over 200 employees over 7 month project; collaborated with employees in various functions and job levels - Brought on 1600 new employees from acquired company with an issue free day one - Proactively addressed issues during the pre-closing period to ensure a smooth closing to the deal - Documented best practices to aid in similar future work; presented findings to teams within the company Annual profitability review of underperforming areas - Created deep dive into two areas of the company that were performing below profitability plan - Analyzed metrics and trends to understand sources of performance issues - Worked across functions such as actuarial, finance, and HR to create action plans to address areas for improvement - Presented findings in a cohesive and comprehensive PowerPoint presentation Diversity & Inclusion analysis for senior staff - Analyzed data on diversity metrics for 7500 employees - Identified trends in the data pertaining to race, gender, age, and tenure - Determined specific areas for improvement and created plans on how to address these areas of opportunity - Presented findings via PowerPoint to senior executives. • Developed new, more accurate monthly T&E accrual process  Identified shortcomings in current system and calculated amount of missing accrual  Presented findings to DIrector for approval and implementation • Identified drivers of T&E overspend to decrease costs and influence policy changes  Designed and completed report synthesizing AP subledger data and journal entries to tie to financial statements  Pinpointed major areas of spend and analyzed across departments, coworkers, and expense type  Identified over $20K of misallocated expenses in a 6 month period  Report was delivered to VPs of Sales and prompted changes in company T&E policy • Managed relationship with vendor to decrease outstanding discrepancies  Overall purchases from vendor increased from $750M to over $800M  Decreased outstanding items over 60 days to under $100K (a reduction of over 33%)  Quickly identified and resolved discrepancies to take advantage of early-pay discount. - Turned around unsatisfactory relationship with client's second biggest hospital - Gathered information about causes of issues - Synthesized information and created proposal for new conflict resolution process - Developed procedure for implementing new hospital services - Presented proposal to major stakeholders; ensured continued relationship with potential for growth. •Overcame service issues by streamlining new Canadian product implementation -Performed pre-release QA and served as a point person for co-workers, developers, and customers -Ensured consistent communication and prioritized problem-solving -Resulted in 70% decrease in customer issue resolution time •Created solution to overcome critical call center customer service need affecting 200,000 calls annually -Used root cause analysis to identify source of the issue -Applied LEAN methodology to create a future approach -Recommended solution to operations team; it was accepted for future implementation •Developed strategic product enhancements for software with user base of 5,000 – 10,000 financial advisors -Identified need for redesign due to high subscription attrition rates -Analyzed customer usage and feedback to create new design -Received positive feedback from product manager conveying increase in conversion from trial to subscription and decrease in overall cancellations •Identified redundancy and wasted time in new employee training program; created mock activities and consolidated reference materials which reduced training time by 20% and increased employee confidence and customer satisfaction. • Diagnosed resource mismanagement in hard drive usage process; developed money-saving system to reduce number of drives needed by 75% while also decreasing time required to process the drives • Pinpointed major sources of financial waste in company spending; created comprehensive financial reports to ensure CEO’s ability to make informed decisions and implemented money saving strategies by researching and executing process and vendor enhancements • Initiated program to facilitate employee transitions and new employee onboarding; identified critical information needs and knowledge mismanagement; published “Office Manager Manual” with instructions and visuals. • Defined approach for critical firm objective to increase client satisfaction and retention; identified issues causing loss of clients and created holistic programs which caused client base growth during 2008 and 2009 • Analyzed office requirements and recommended facility move; teamed with COO and architect to plan and complete redevelopment of $1.5M office space resulting in more efficient workflow and employee teamwork • Spearheaded project to standardize training procedures for all entry level employees; created and implemented training manuals, standard operating procedures, and division of responsibilities among six administrative assistants and bookkeeper; presented to CEO and COO, gained approval and implemented changes.

Elizabeth Schuller

Analyst for the CEO's strategic planning group, which plays a key role in the development and execut...
Chicago, Chicago, United States

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Elizabeth Schuller’s Email elizabeth.schuller@zurichna.com

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Elizabeth Schuller’s Location Chicago, Chicago, United States

Elizabeth Schuller’s Current Industry Zurich North America

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Work Experience

Zurich North America

Sr HR Reporting Consultant

2016-10-01 00:00:00 - Present

Kaplan Test Prep

GMAT Teacher/Tutor

2013-09-01 00:00:00 - 2015-06-01 00:00:00

CDW

Financial Analyst

2013-08-01 00:00:00 - 2015-06-01 00:00:00

Regional Healthcare Practice

Contract Analyst

1988-11-01 00:00:00 - 2000-02-01 00:00:00

Morningstar

Product Consultant

2010-11-01 00:00:00 - 2012-08-01 00:00:00

Forensicon, Inc.

Office Manager

2009-12-01 00:00:00 - 2010-10-01 00:00:00

Goldbloom & Associates, Inc

Project Manager/Data Analyst

2007-09-01 00:00:00 - 2009-11-01 00:00:00

Skills

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Languages

No Languages Available

FAQ About Elizabeth Schuller

Elizabeth Schuller is located at
Chicago, Chicago, United States

Elizabeth Schuller is a Analyst for the CEO's strategic planning group, which plays a key role in the development and execution of the organization's strategic and operational agenda. Aligned to support the senior executive staff and business unit leaders in developing annual operating plans, monitoring business performance, identifying operational risks, and providing the thought leadership necessary to achieve operational and financial goals. Specific projects include: Assistant project manager on $1B acquisition of crop insurer - Managed 11 workstreams and over 200 employees over 7 month project; collaborated with employees in various functions and job levels - Brought on 1600 new employees from acquired company with an issue free day one - Proactively addressed issues during the pre-closing period to ensure a smooth closing to the deal - Documented best practices to aid in similar future work; presented findings to teams within the company Annual profitability review of underperforming areas - Created deep dive into two areas of the company that were performing below profitability plan - Analyzed metrics and trends to understand sources of performance issues - Worked across functions such as actuarial, finance, and HR to create action plans to address areas for improvement - Presented findings in a cohesive and comprehensive PowerPoint presentation Diversity & Inclusion analysis for senior staff - Analyzed data on diversity metrics for 7500 employees - Identified trends in the data pertaining to race, gender, age, and tenure - Determined specific areas for improvement and created plans on how to address these areas of opportunity - Presented findings via PowerPoint to senior executives. • Developed new, more accurate monthly T&E accrual process  Identified shortcomings in current system and calculated amount of missing accrual  Presented findings to DIrector for approval and implementation • Identified drivers of T&E overspend to decrease costs and influence policy changes  Designed and completed report synthesizing AP subledger data and journal entries to tie to financial statements  Pinpointed major areas of spend and analyzed across departments, coworkers, and expense type  Identified over $20K of misallocated expenses in a 6 month period  Report was delivered to VPs of Sales and prompted changes in company T&E policy • Managed relationship with vendor to decrease outstanding discrepancies  Overall purchases from vendor increased from $750M to over $800M  Decreased outstanding items over 60 days to under $100K (a reduction of over 33%)  Quickly identified and resolved discrepancies to take advantage of early-pay discount. - Turned around unsatisfactory relationship with client's second biggest hospital - Gathered information about causes of issues - Synthesized information and created proposal for new conflict resolution process - Developed procedure for implementing new hospital services - Presented proposal to major stakeholders; ensured continued relationship with potential for growth. •Overcame service issues by streamlining new Canadian product implementation -Performed pre-release QA and served as a point person for co-workers, developers, and customers -Ensured consistent communication and prioritized problem-solving -Resulted in 70% decrease in customer issue resolution time •Created solution to overcome critical call center customer service need affecting 200,000 calls annually -Used root cause analysis to identify source of the issue -Applied LEAN methodology to create a future approach -Recommended solution to operations team; it was accepted for future implementation •Developed strategic product enhancements for software with user base of 5,000 – 10,000 financial advisors -Identified need for redesign due to high subscription attrition rates -Analyzed customer usage and feedback to create new design -Received positive feedback from product manager conveying increase in conversion from trial to subscription and decrease in overall cancellations •Identified redundancy and wasted time in new employee training program; created mock activities and consolidated reference materials which reduced training time by 20% and increased employee confidence and customer satisfaction. • Diagnosed resource mismanagement in hard drive usage process; developed money-saving system to reduce number of drives needed by 75% while also decreasing time required to process the drives • Pinpointed major sources of financial waste in company spending; created comprehensive financial reports to ensure CEO’s ability to make informed decisions and implemented money saving strategies by researching and executing process and vendor enhancements • Initiated program to facilitate employee transitions and new employee onboarding; identified critical information needs and knowledge mismanagement; published “Office Manager Manual” with instructions and visuals. • Defined approach for critical firm objective to increase client satisfaction and retention; identified issues causing loss of clients and created holistic programs which caused client base growth during 2008 and 2009 • Analyzed office requirements and recommended facility move; teamed with COO and architect to plan and complete redevelopment of $1.5M office space resulting in more efficient workflow and employee teamwork • Spearheaded project to standardize training procedures for all entry level employees; created and implemented training manuals, standard operating procedures, and division of responsibilities among six administrative assistants and bookkeeper; presented to CEO and COO, gained approval and implemented changes.

Elizabeth Schuller currently works in the Zurich North America |

No Languages Available

Elizabeth Schuller has prior
experience in the following industries:
Kaplan Test Prep | CDW | Regional Healthcare Practice | Morningstar | Forensicon, Inc. | Goldbloom & Associates, Inc

Elizabeth Schuller has the following professional experience:
Zurich North America | Kaplan Test Prep | CDW | Regional Healthcare Practice | Morningstar | Forensicon, Inc. | Goldbloom & Associates, Inc