Elizabeth Nolan Email & Phone Number | Elizabeth has experience leading front line agents and supervisors in empathizing with customers, relating to their needs, and resolving their concerns. Her compassionate and engaging coaching style led her teams to meet and exceed customer expectations and company KPIs and SLAs. She demonstrated great understanding for customer and employee goals and passion for mentoring team members to become the best versions of themselves. Elizabeth's love for coaching others is combined with her enjoyment for reviewing data especially concerning CSAT, NPS, and KPI trending. She has experience exporting data from Taleo, Medallia, Nexidia, Avaya, and SharePoint resources and combining the information into analytical spreadsheets, eye catching pivot charts, and illuminating Power Point presentations. Elizabeth has launched National Account and Live Chat teams from writing descriptive job descriptions, interviewing, and onboarding team members to creating easily digestible Learning and Development curriculum and coaching team members to ongoing success. Elizabeth has worked with business partners and executive leaders to develop customer self service portals allowing customers to fulfill their needs with a touch of a button or an update on their computer screen. These actions resulted in reduced inbound call volume and achieving high levels of first call resolution, increased customer satisfaction, and the company's ability to answer inbound calls without using an IVR phone system. Elizabeth has demonstrated high levels of success in connecting with employees and leaders during face to face and virtual discussions and written communications. She crafted engaging internal newsletters, co-wrote in depth press releases, and delivered competitive intelligence reports to keep all employees up to date on company and industry news. Elizabeth has a Bachelor's degree in Business Administration and went through an intensive International Baccalaureate high school curriculum. She enjoys volunteering with youth groups, Habitat for Humanity, and spending time with her children, cats, and chickens.

Elizabeth Nolan

Elizabeth has experience leading front line agents and supervisors in empathizing with customers, re...
Goodman, Missouri, United States

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Elizabeth Nolan’s Email elizabeth.nolan@voya.com

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Elizabeth Nolan’s Location Goodman, Missouri, United States

Elizabeth Nolan’s Current Industry Voya Financial

Elizabeth Nolan’s Prior Industry Cox Communications | Protection 1 Security Solutions | Protection 1

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Work Experience

Voya Financial

Contact Center Manager

2022-08-01 00:00:00 - Present

Cox Communications

Tech Support Manager

2019-04-01 00:00:00 - 2022-02-01 00:00:00

Protection 1 Security Solutions

Company Communications Manager

2013-12-01 00:00:00 - 2018-10-01 00:00:00

Protection 1

Customer Experience Manager

2012-10-01 00:00:00 - 2013-12-01 00:00:00

Skills

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Languages

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FAQ About Elizabeth Nolan

Elizabeth Nolan is located at
Goodman, Missouri, United States

Elizabeth Nolan is a Elizabeth has experience leading front line agents and supervisors in empathizing with customers, relating to their needs, and resolving their concerns. Her compassionate and engaging coaching style led her teams to meet and exceed customer expectations and company KPIs and SLAs. She demonstrated great understanding for customer and employee goals and passion for mentoring team members to become the best versions of themselves. Elizabeth's love for coaching others is combined with her enjoyment for reviewing data especially concerning CSAT, NPS, and KPI trending. She has experience exporting data from Taleo, Medallia, Nexidia, Avaya, and SharePoint resources and combining the information into analytical spreadsheets, eye catching pivot charts, and illuminating Power Point presentations. Elizabeth has launched National Account and Live Chat teams from writing descriptive job descriptions, interviewing, and onboarding team members to creating easily digestible Learning and Development curriculum and coaching team members to ongoing success. Elizabeth has worked with business partners and executive leaders to develop customer self service portals allowing customers to fulfill their needs with a touch of a button or an update on their computer screen. These actions resulted in reduced inbound call volume and achieving high levels of first call resolution, increased customer satisfaction, and the company's ability to answer inbound calls without using an IVR phone system. Elizabeth has demonstrated high levels of success in connecting with employees and leaders during face to face and virtual discussions and written communications. She crafted engaging internal newsletters, co-wrote in depth press releases, and delivered competitive intelligence reports to keep all employees up to date on company and industry news. Elizabeth has a Bachelor's degree in Business Administration and went through an intensive International Baccalaureate high school curriculum. She enjoys volunteering with youth groups, Habitat for Humanity, and spending time with her children, cats, and chickens.