Eli Braga Email & Phone Number | IT Help Desk Analyst: I have always maintained a greater 90% resolution rate with all case issues that I work on. If I cannot solve a problem/issue I immediately take the necessary steps to achieve or solve the problem, with tools in return will in the end solve customer's needs. I am ITIL V2 Service Desk Management certified, understanding the flowchart of how Service Desk is handled at all levels of problem/incident cases created. Remedy 7 Administrator: I took on this extra role to add value to my skillset. In this role, I have maintained/supported this given problem/incident management for the past two years. Creating 2nd level groups, assigning new users to the system, monitoring and handling all issues associated with day to day cases handled by Help Desk. Ensuring case tickets are handled and followed thru by whoever is assigned at 1st or 2nd Level. Specialties: Remedy, Active Directory, MS Office Tools, Outlook, Peregrine V6, CSS, QWS3270, Host Explorer,Vanguard Security Center 7.2

Eli Braga

IT Help Desk Analyst: I have always maintained a greater 90% resolution rate with all case issues th...
East Freetown, Massachusetts, United States

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Eli Braga’s Location East Freetown, Massachusetts, United States

Eli Braga’s Current Industry Lifespan

Eli Braga’s Prior Industry National Grid | Eastern Utilities

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Lead IS Service Desk Analyst

2019-01-01 00:00:00 - Present

Remedy 7 Administrator

2009-01-01 00:00:00 - 2011-09-01 00:00:00

Data Center Supervisor

1998-01-01 00:00:00 - 1999-01-01 00:00:00

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Eli Braga is a IT Help Desk Analyst: I have always maintained a greater 90% resolution rate with all case issues that I work on. If I cannot solve a problem/issue I immediately take the necessary steps to achieve or solve the problem, with tools in return will in the end solve customer's needs. I am ITIL V2 Service Desk Management certified, understanding the flowchart of how Service Desk is handled at all levels of problem/incident cases created. Remedy 7 Administrator: I took on this extra role to add value to my skillset. In this role, I have maintained/supported this given problem/incident management for the past two years. Creating 2nd level groups, assigning new users to the system, monitoring and handling all issues associated with day to day cases handled by Help Desk. Ensuring case tickets are handled and followed thru by whoever is assigned at 1st or 2nd Level. Specialties: Remedy, Active Directory, MS Office Tools, Outlook, Peregrine V6, CSS, QWS3270, Host Explorer,Vanguard Security Center 7.2