Edwin Joseph Concepcion Email & Phone Number | • More than 12 years experience in the BPO industry with a total of 9 years experience focused on Performance Management, Leading successful Business Units to success and transition of new business units and ensuring that Key Client KPI’s are either exceeded or met. • Experienced in successfully launching new line of business and business units wherein client satisfaction has been fully achieved • Handled successful launches of at least 6 lines of businesses. • Specializes in change management and ensuring risks are minimized operationally for any business related move. • Specializes in Operations implementation, creation and benchmarking of KPI’s, performance and attrition management of business units handled.

Edwin Joseph Concepcion

• More than 12 years experience in the BPO industry with a total of 9 years experience focused on Pe...
Infosys, Teodora Street, Philippines

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Edwin Joseph Concepcion’s Location Infosys, Teodora Street, Philippines

Edwin Joseph Concepcion’s Current Industry Infosys Bpm

Edwin Joseph Concepcion’s Prior Industry 7 Ai | Adp | 247 Customer | Sitel Customer Care | Peoplesupport

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Lead - Client Operations and & Services

2024-06-01 00:00:00 - Present

Lead Operations Manager

2014-08-01 00:00:00 - 2018-05-01 00:00:00

Senior Service Manager

2014-02-01 00:00:00 - 2014-07-01 00:00:00

Team Leader

2007-03-01 00:00:00 - 2008-03-01 00:00:00

Team Manager (Financial Services Customer Care)

2006-07-01 00:00:00 - 2007-03-01 00:00:00

Team Supervisor

2002-02-01 00:00:00 - 2006-07-01 00:00:00

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Edwin Joseph Concepcion is a • More than 12 years experience in the BPO industry with a total of 9 years experience focused on Performance Management, Leading successful Business Units to success and transition of new business units and ensuring that Key Client KPI’s are either exceeded or met. • Experienced in successfully launching new line of business and business units wherein client satisfaction has been fully achieved • Handled successful launches of at least 6 lines of businesses. • Specializes in change management and ensuring risks are minimized operationally for any business related move. • Specializes in Operations implementation, creation and benchmarking of KPI’s, performance and attrition management of business units handled.