Edward Yau Email & Phone Number | A motivated and tenacious IT professional, educated to degree level, with over 16 years’ experience of working within IT Support (Helpdesk, Service Desk, Remote/On-Site Tech Engineer) as well as Administration (Local/Remote/Cloud-based server-client builds on projects that required cost planning, design, process of implementing both software and hardware resources in order to achieve final goals whilst providing training support to both the technical team as well as end users). Possesses track record of proven success in systems optimization and provision of IT support. Experienced in full remit of system administration, technical builds & support. Offers a wide range of technical expertise and capabilities. Delivers first class analytical and problem-solving skills to support an effective IT service as well as end user experience that enhances achievement of business goals. Customer-centric in approach with a focus on end user satisfaction. Passionate about delivering results and achieving objectives, and thrives in pressurized and challenging working environments, whether working independently or as part of a team within private small-medium businesses to large enterprise/global/public Government contracts. Key Skills: IT Infrastructure Helpdesk Customer Service Responsive & Proactive Hardware & Software System Administration Support Configuration & Implementation Installation & Configuration Upgrading & Support Troubleshooting, Diagnostics & Repair Collaborative Teamwork Organization Skills Multi-Tasking & Prioritizing Flexibly Communication Stakeholder Relationship Management Continuous Professional Development Enthusiastic & Driven User & Technical Team Trainer Knowledge Base Writer Technical Expertise: -Proficient in the use, administration, configuration, management & support of all versions of Microsoft Windows (7 to 11) and Server (2003-2022) Operating systems. -Apple hardware including the networking, configuration & management of OS X/iOS devices. -Hardware, printing/imaging devices, networking devices, building systems, Cisco switches, routers, and remote access points to Firewall configuration. -Networking Technologies,Configurations TCP/IP, LAN, ADSL, DHCP, DNS, VPN). -Working knowledge of Cloud technologies, administering Active Directory, Group Policy, PowerShell, Batch Scripting, Backups, Imaging, Office & M365, Azure AD, SCCM, Intune, Endpoint Manager & Virtualization. -Experienced in 1st to 3rd line level ITIL Support environments whilst maintaining a continuous excellent Customer/End-User experience.

Edward Yau

A motivated and tenacious IT professional, educated to degree level, with over 16 years’ experience...
Paisley, Paisley, United Kingdom

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Edward Yau’s Email eyau@maximusuk.co.uk

Edward Yau’s Phone Numbers +44 118 909 9189,+1 855-729-****

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Edward Yau’s Location Paisley, Paisley, United Kingdom

Edward Yau’s Current Industry Maximus

Edward Yau’s Prior Industry Dxc Technology | Amg | Getronics | Dell

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Work Experience

Maximus

It Systems Administrator

2022-02-01 00:00:00 - Present

Dxc Technology

Wintel 3rd Line Server Support Engineer

2021-10-01 00:00:00 - 2022-02-01 00:00:00

Amg

It Admin & Infrastructure Support Specialist

2013-04-01 00:00:00 - 2020-04-01 00:00:00

Getronics

Technical Support Analyst

2013-01-01 00:00:00 - 2013-03-01 00:00:00

Dell

Senior Enterprise Client Support Specialist

2010-03-01 00:00:00 - 2012-12-01 00:00:00

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FAQ About Edward Yau

Edward Yau is located at
Paisley, Paisley, United Kingdom

Edward Yau is a A motivated and tenacious IT professional, educated to degree level, with over 16 years’ experience of working within IT Support (Helpdesk, Service Desk, Remote/On-Site Tech Engineer) as well as Administration (Local/Remote/Cloud-based server-client builds on projects that required cost planning, design, process of implementing both software and hardware resources in order to achieve final goals whilst providing training support to both the technical team as well as end users). Possesses track record of proven success in systems optimization and provision of IT support. Experienced in full remit of system administration, technical builds & support. Offers a wide range of technical expertise and capabilities. Delivers first class analytical and problem-solving skills to support an effective IT service as well as end user experience that enhances achievement of business goals. Customer-centric in approach with a focus on end user satisfaction. Passionate about delivering results and achieving objectives, and thrives in pressurized and challenging working environments, whether working independently or as part of a team within private small-medium businesses to large enterprise/global/public Government contracts. Key Skills: IT Infrastructure Helpdesk Customer Service Responsive & Proactive Hardware & Software System Administration Support Configuration & Implementation Installation & Configuration Upgrading & Support Troubleshooting, Diagnostics & Repair Collaborative Teamwork Organization Skills Multi-Tasking & Prioritizing Flexibly Communication Stakeholder Relationship Management Continuous Professional Development Enthusiastic & Driven User & Technical Team Trainer Knowledge Base Writer Technical Expertise: -Proficient in the use, administration, configuration, management & support of all versions of Microsoft Windows (7 to 11) and Server (2003-2022) Operating systems. -Apple hardware including the networking, configuration & management of OS X/iOS devices. -Hardware, printing/imaging devices, networking devices, building systems, Cisco switches, routers, and remote access points to Firewall configuration. -Networking Technologies,Configurations TCP/IP, LAN, ADSL, DHCP, DNS, VPN). -Working knowledge of Cloud technologies, administering Active Directory, Group Policy, PowerShell, Batch Scripting, Backups, Imaging, Office & M365, Azure AD, SCCM, Intune, Endpoint Manager & Virtualization. -Experienced in 1st to 3rd line level ITIL Support environments whilst maintaining a continuous excellent Customer/End-User experience.