Edric Cruz Email & Phone Number | - A senior Business Process Improvement professional with several years of experience in the Contact Centers industry. - Proven success record in delivering and sustaining business and customer satisfaction outcomes for all clients through process reengineering, performance management, continuous improvement, organizational change & talent development programs Strong exposure to global mobility Operations Management, managing large teams, setting up centers of excellence, and client account management/sales/Team Management across regions (Singapore, Philippines and India) primarily in the BPO and BFSI sector. Extensive experience in working in complex operational and transformation projects involving technology delivery organizationally

Edric Cruz

- A senior Business Process Improvement professional with several years of experience in the Contact...
Philippines

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Edric Cruz’s Location Philippines

Edric Cruz’s Current Industry S And P Global Market Intelligence

Edric Cruz’s Prior Industry Snl Information Services | Snl Financial | Sutherland Global Services | Convergys | Etelecare Global Solutions

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Senior Manager

Present

Senior Manager

2013-05-01 00:00:00 - Present

Senior Manager Operations

2013-05-01 00:00:00 - 2022-03-01 00:00:00

Senior Manager

2013-01-01 00:00:00 - 2014-01-01 00:00:00

Operations Director

2011-03-01 00:00:00 - 2012-06-01 00:00:00

Senior Operations Manager

2008-01-01 00:00:00 - 2011-01-01 00:00:00

Shift Manager

2004-01-01 00:00:00 - 2008-01-01 00:00:00

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Edric Cruz is a - A senior Business Process Improvement professional with several years of experience in the Contact Centers industry. - Proven success record in delivering and sustaining business and customer satisfaction outcomes for all clients through process reengineering, performance management, continuous improvement, organizational change & talent development programs Strong exposure to global mobility Operations Management, managing large teams, setting up centers of excellence, and client account management/sales/Team Management across regions (Singapore, Philippines and India) primarily in the BPO and BFSI sector. Extensive experience in working in complex operational and transformation projects involving technology delivery organizationally

Edric Cruz has prior
experience in the following industries:
Snl Information Services | Snl Financial | Sutherland Global Services | Convergys | Etelecare Global Solutions

Edric Cruz has the following professional experience:
S And P Global | S And P Global Market Intelligence | Snl Information Services | Snl Financial | Sutherland Global Services | Convergys | Etelecare Global Solutions