Edmund Pagliaro Email & Phone Number |  Providing the OEM Customers with end to end custom solution that allows them to focus on sales and their solution. Over the past three years, orchestrated system design, build and delivery between the Client, Sales Team, Custom Factory Integration, Custom Fulfillment Services, 3rd Party Solution Provider (FIPS Kit) and Partners for projects ranging from basic CFI part set up to complex Global Deployment. Leaded the OEM International Shipping Process Improvement, which required creating cross function team from Export Compliance, Federal, Contracts and OEM. Over 2 years of Cross-Functional Projects  SharePoint and Reporting  Security Improvement  CE Improvement  Epicenter and EwFM Improvement  Site Movement  Computers Donation  Queue Management Improvements  Alternative Energy.  Call Center Operations for 2 years as Manager on Duty, supervised US/LA Client/Enterprise Services of 600 Agents, 5,000 calls daily and seven queues. Adapted “Meeting Them Half Way” approach, which created positive balance and direct impact on the BU's Metrics, Agents' Motivation and CE. Not only did Panama improve, it was “Best of Breed” for 3 straight quarters. Represented Panama on calls ranging from Daily CCO to Emergencies. Provided all levels of Management with briefs, presentations and reports ranging from Performance to Emergencies to Agents with recommendations. Administrated Agent's productivity/schedules, call flow, and reinforced Dell's Policies. Created MOD Handbook on “How to” situations from emergencies to medical to productivity.

Edmund Pagliaro

 Providing the OEM Customers with end to end custom solution that allows them to focus on sales and...
Panama

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Edmund Pagliaro’s Email edmundo_pagliaro@dell.com

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Edmund Pagliaro’s Location Panama

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Work Experience

Dell

OEM Project Program Management

2010-09-01 00:00:00 - Present

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FAQ About Edmund Pagliaro

Edmund Pagliaro is located at
Panama

Edmund Pagliaro is a  Providing the OEM Customers with end to end custom solution that allows them to focus on sales and their solution. Over the past three years, orchestrated system design, build and delivery between the Client, Sales Team, Custom Factory Integration, Custom Fulfillment Services, 3rd Party Solution Provider (FIPS Kit) and Partners for projects ranging from basic CFI part set up to complex Global Deployment. Leaded the OEM International Shipping Process Improvement, which required creating cross function team from Export Compliance, Federal, Contracts and OEM. Over 2 years of Cross-Functional Projects  SharePoint and Reporting  Security Improvement  CE Improvement  Epicenter and EwFM Improvement  Site Movement  Computers Donation  Queue Management Improvements  Alternative Energy.  Call Center Operations for 2 years as Manager on Duty, supervised US/LA Client/Enterprise Services of 600 Agents, 5,000 calls daily and seven queues. Adapted “Meeting Them Half Way” approach, which created positive balance and direct impact on the BU's Metrics, Agents' Motivation and CE. Not only did Panama improve, it was “Best of Breed” for 3 straight quarters. Represented Panama on calls ranging from Daily CCO to Emergencies. Provided all levels of Management with briefs, presentations and reports ranging from Performance to Emergencies to Agents with recommendations. Administrated Agent's productivity/schedules, call flow, and reinforced Dell's Policies. Created MOD Handbook on “How to” situations from emergencies to medical to productivity.