Ebony Burns Email & Phone Number | As a Customer Experience Strategist, my mission is to revolutionize the way cable customers engage with their service providers by crafting exceptional experiences that surpass their expectations. I am dedicated to understanding the unique needs, preferences, and pain points of cable customers, and leveraging that knowledge to develop innovative strategies that enhance their satisfaction and loyalty. I aim to create a seamless and personalized journey for every customer, from the initial point of contact to ongoing support and beyond. Deliver top-notch customer experiences that are both efficient and effortless, setting new industry standards in customer satisfaction.

Ebony Burns

As a Customer Experience Strategist, my mission is to revolutionize the way cable customers engage w...
Philadelphia, Pennsylvania, United States

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Ebony Burns’s Location Philadelphia, Pennsylvania, United States

Ebony Burns’s Current Industry Comcast

Ebony Burns’s Prior Industry Independence Blue Cross | Wachovia Securities Financial Network

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Senior Director, Customer Experience Strategy, Innovation & Optimization

2021-12-01 00:00:00 - Present

Manager, Process Improvement & Business Architecture

2013-09-01 00:00:00 - 2015-03-01 00:00:00

Operations Services Analyst (Wholesale Lockbox)

1999-01-01 00:00:00 - 2006-01-01 00:00:00

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Ebony Burns is a As a Customer Experience Strategist, my mission is to revolutionize the way cable customers engage with their service providers by crafting exceptional experiences that surpass their expectations. I am dedicated to understanding the unique needs, preferences, and pain points of cable customers, and leveraging that knowledge to develop innovative strategies that enhance their satisfaction and loyalty. I aim to create a seamless and personalized journey for every customer, from the initial point of contact to ongoing support and beyond. Deliver top-notch customer experiences that are both efficient and effortless, setting new industry standards in customer satisfaction.