Dushan Kumaravel Email & Phone Number | Extremely customer-focused/ sales oriented Management Professional with 16+ years of expertise enhancing revenue growth/ sales productivity via providing effective methodologies, efficient processes, value-added information, sales tools and maintaining a culture that prioritizes client satisfaction, positive communication, action, & accountability. Forbye, adept at providing timely/ accurate, actionable, insightful analytical solutions to drive business results, and delivering services promptly/ timely in a professional manner to fulfill client expectations. Also, consistently innovating/ driving the customer experience & strategy for the client services, and integrating strategic/ tactical approaches in building solid working relationships with a wide range of business partners. Eminent Feats • Handled 2600+ calls (Sri Lankan Tri Lingual Customers) on an average per month for 3+ years while maintaining a 97% quality level as a KPI. • Evaluated 600+ calls & 100+ emails on an average per month for 3+ years whilst maintaining 100% accuracy as a Service Compliance Officer (Quality Evaluator). • Improved E-Channeling call campaign efficiency by 20%, via curtailing futile customer validations, ensuing to a 40% improvement in customer satisfaction. • Processed 100+ regulatory/ non-regulatory news disclosures daily for companies listed in the main/ alternative investment markets & other exchanges such as NYSE, TSX, NASDAQ, Luxembourg/ New Zealand Stock Exchange & Channel Islands Stock Exchange while maintaining an accuracy level of 99% for 4+ years. • Handled 50+ international UK/ Non-UK client calls on a daily basis while maintaining a quality level of 99% for 4+ years. • Brought down 200+ sales admin unanswered e-mails to 35 within a month. • Introduced a mechanism to retrieve sales contracts which improved the efficiency of contract retrieval process by 66%. • Processed GBP 50Mn+ worth of new business leads via ably managing the team. • Maintaining an employee retention rate of 100% for 2+ years from 2019 to date Reduced the VAT ID related rejections received from FTSE Russell billing team to 0 in 2021 by having multiple co

Dushan Kumaravel

Extremely customer-focused/ sales oriented Management Professional with 16+ years of expertise enhan...
Sri Lanka

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Dushan Kumaravel’s Email dkumaravel@lseg.com

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Dushan Kumaravel’s Location Sri Lanka

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Dushan Kumaravel’s Prior Industry Wns Global Services | Firstsource Dialog Solutions | Dialog Axiata | Ashen Advertising Services

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Work Experience

London Stock Exchange

Assistant Manager - Sales Operations

Present

Wns Global Services

Lead Associate

2015-01-01 00:00:00 - 2017-08-01 00:00:00

Firstsource Dialog Solutions

Officer - Service Compliance

2011-04-01 00:00:00 - 2015-01-01 00:00:00

Dialog Axiata

Customer Service Associate

2008-08-01 00:00:00 - 2011-03-01 00:00:00

Ashen Advertising Services

Marketing Representative

2006-08-01 00:00:00 - 2008-07-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Dushan Kumaravel

Dushan Kumaravel is located at
Sri Lanka

Dushan Kumaravel is a Extremely customer-focused/ sales oriented Management Professional with 16+ years of expertise enhancing revenue growth/ sales productivity via providing effective methodologies, efficient processes, value-added information, sales tools and maintaining a culture that prioritizes client satisfaction, positive communication, action, & accountability. Forbye, adept at providing timely/ accurate, actionable, insightful analytical solutions to drive business results, and delivering services promptly/ timely in a professional manner to fulfill client expectations. Also, consistently innovating/ driving the customer experience & strategy for the client services, and integrating strategic/ tactical approaches in building solid working relationships with a wide range of business partners. Eminent Feats • Handled 2600+ calls (Sri Lankan Tri Lingual Customers) on an average per month for 3+ years while maintaining a 97% quality level as a KPI. • Evaluated 600+ calls & 100+ emails on an average per month for 3+ years whilst maintaining 100% accuracy as a Service Compliance Officer (Quality Evaluator). • Improved E-Channeling call campaign efficiency by 20%, via curtailing futile customer validations, ensuing to a 40% improvement in customer satisfaction. • Processed 100+ regulatory/ non-regulatory news disclosures daily for companies listed in the main/ alternative investment markets & other exchanges such as NYSE, TSX, NASDAQ, Luxembourg/ New Zealand Stock Exchange & Channel Islands Stock Exchange while maintaining an accuracy level of 99% for 4+ years. • Handled 50+ international UK/ Non-UK client calls on a daily basis while maintaining a quality level of 99% for 4+ years. • Brought down 200+ sales admin unanswered e-mails to 35 within a month. • Introduced a mechanism to retrieve sales contracts which improved the efficiency of contract retrieval process by 66%. • Processed GBP 50Mn+ worth of new business leads via ably managing the team. • Maintaining an employee retention rate of 100% for 2+ years from 2019 to date Reduced the VAT ID related rejections received from FTSE Russell billing team to 0 in 2021 by having multiple co

Dushan Kumaravel currently works in the

No Languages Available

Dushan Kumaravel has prior
experience in the following industries:
Wns Global Services | Firstsource Dialog Solutions | Dialog Axiata | Ashen Advertising Services

Dushan Kumaravel has the following professional experience:
London Stock Exchange | Wns Global Services | Firstsource Dialog Solutions | Dialog Axiata | Ashen Advertising Services