Duane Floyd Email & Phone Number | Distinguished executive with a strong customer and associate focus. Proven strength in connecting people, processes and technologies to generate revenue and cost savings. Resilient cross functional change agent providing thought leadership around harmonized end to end processes. Over 30 years of professional experience in diverse industries and functions such as financial services, healthcare, manufacturing, packaging, textiles, sales, technology, customer service and supply chain. Passionate builder of high performance teams that develop the individuals and overall team while achieving measurable results by delivering effective solutions to complex business problems impacting enterprise development. Developed a harmonized approach to change utilizing Change Management, Project/Program Management, Lean and Six Sigma organizations. Headed Americas contact center operations including in house and outsourced facilities in North America and Latin America. Led Lean Transformation of major NA contact centers. Achieved $419M in cost savings, exceeding the annual goal of $289M, leading a team of 160 engineer and change management personnel supporting technology organization. Delivered $225M revenue growth through the application of a Lean Six Sigma approach. Deployed project management framework that influenced $5.6M project design of unitary business intelligence model. Delivered $20M combined annual expense decrease and revenue increase through deployment of Lean and Six Sigma methodologies.

Duane Floyd

Distinguished executive with a strong customer and associate focus. Proven strength in connecting p...
Atlanta, Atlanta, United States

*50 free lookup(s) per month.

No credit card required.

Duane Floyd’s Email duane.floyd@philips.com

Duane Floyd’s Phone Numbers

Get DUANE’s Phone Number (For Free)

Social Media

Duane Floyd’s Location Atlanta, Atlanta, United States

Duane Floyd’s Current Industry

Not the Duane Floyd you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Philips

Senior Director, Head of Americas Contact Center

2017-06-01 00:00:00 - 2019-06-01 00:00:00

Bank of America

SVP, Technology Council LOB Quality & Productivity Executive

2007-12-01 00:00:00 - 2009-03-01 00:00:00

University of Phoenix

Facilitator

2002-01-01 00:00:00 - 2008-11-01 00:00:00

Technimark, LLC

Vice President of Quality, Environmental, Safety and Training Systems

2000-04-01 00:00:00 - 2001-06-01 00:00:00

Randolph Community College / Forsyth Community College / American Society for Quality

Instructor, Quality Assurance and Committee Member (ASQ)

1992-03-01 00:00:00 - 2007-11-01 00:00:00

Afa, Inc.

Quality Technician, Electronics

1988-01-01 00:00:00 - 1988-11-01 00:00:00

Isothermal Community College

Instructor, Chemistry Lab

1985-09-01 00:00:00 - 1986-05-01 00:00:00

Mastercraft, Inc.

Production Supervisor, Warping, Slasher Dyeing and Warp Printing

1983-11-01 00:00:00 - 1988-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Duane Floyd

Duane Floyd is located at
Atlanta, Atlanta, United States

Duane Floyd is a Distinguished executive with a strong customer and associate focus. Proven strength in connecting people, processes and technologies to generate revenue and cost savings. Resilient cross functional change agent providing thought leadership around harmonized end to end processes. Over 30 years of professional experience in diverse industries and functions such as financial services, healthcare, manufacturing, packaging, textiles, sales, technology, customer service and supply chain. Passionate builder of high performance teams that develop the individuals and overall team while achieving measurable results by delivering effective solutions to complex business problems impacting enterprise development. Developed a harmonized approach to change utilizing Change Management, Project/Program Management, Lean and Six Sigma organizations. Headed Americas contact center operations including in house and outsourced facilities in North America and Latin America. Led Lean Transformation of major NA contact centers. Achieved $419M in cost savings, exceeding the annual goal of $289M, leading a team of 160 engineer and change management personnel supporting technology organization. Delivered $225M revenue growth through the application of a Lean Six Sigma approach. Deployed project management framework that influenced $5.6M project design of unitary business intelligence model. Delivered $20M combined annual expense decrease and revenue increase through deployment of Lean and Six Sigma methodologies.

Duane Floyd currently works in the

No Languages Available

Duane Floyd has prior
experience in the following industries:
Philips | Bank of America | University of Phoenix | Technimark, LLC | Randolph Community College / Forsyth Community College / American Society for Quality | Afa, Inc. | Isothermal Community College | Mastercraft, Inc.

Duane Floyd has the following professional experience:
Philips | Bank of America | University of Phoenix | Technimark, LLC | Randolph Community College / Forsyth Community College / American Society for Quality | Afa, Inc. | Isothermal Community College | Mastercraft, Inc.