Drew Carrico

Drew Carrico

Technical Account Manager
Indianapolis, Indiana, United States

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Work Experience

Genesys

Technical Account Manager

2018-11-01 - Present

Genesys | Interactive Intelligence

System Support Engineer

2016-01-01 - 2017-06-01

City of Lawrence,IN

Network Coordinator

2014-10-01 - 2016-01-01

Indiana Pork Producers Association

Systems Process Engineer Intern

2014-05-01 - 2014-08-01

Spotify

SpotifyU Campus Influencer

2013-08-01 - 2014-05-01

Qdoba Restaurant Corporation

Shift Supervisor

2012-11-01 - 2014-09-01

United States Army Reserve

Healthcare Specialist

2009-10-01 - 2013-07-01

Skills

web hosting call center software cloud contact center customer experience software contact center as a service customer selfservice workforce engagement management workforce planning enterprise call center outbound call center services digital customer engagement conversational ai chatbots automated routing web messaging sms messaging ivr selfservice

Languages

English German Spanish French Italian Chinese Japanese Portuguese Russian