Donald Gray Email & Phone Number | With over 3 years of experience as a Vendor Manager at GoDaddy, I oversee the day-to-day performance of outsourced operations for Customer Care, ensuring expected quality levels are obtained in multiple geo-locations. I have a Yellow Belt certification in Lean Six Sigma, which enables me to apply data-driven methods and tools to improve the efficiency and effectiveness of the processes and projects I manage. I have spearheaded the project management and launch of a new BPO partner as well as two new sites in the Philippines and one in Jamaica, enabling the BPO to exceed onshore performance in customer experience (NPS) through effective leadership development within a year of the initial launch. I also facilitate insights on BPO performance and next steps in care ops reviews monthly to the Presidents of Care, Services, and other stakeholders, demonstrating strong communication and analytical skills. My mission is to ensure that GoDaddy's customers receive the best-in-class service and support from our outsourced partners, while maintaining high quality principles and continuously improving set productivity standards and SOPs.

Donald Gray

With over 3 years of experience as a Vendor Manager at GoDaddy, I oversee the day-to-day performance...
United States

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Donald Gray’s Email dgray@godaddy.com

Donald Gray’s Phone Numbers

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Donald Gray’s Location United States

Donald Gray’s Current Industry Godaddy Generation Next Xyz

Donald Gray’s Prior Industry Asurion | Verizon Wireless | Basketball

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Vendor Manager

2021-03-01 00:00:00 - Present

Founder & CEO

2014-03-01 00:00:00 - Present

Supervisor Premier Support Solutions AT&T

2014-10-01 00:00:00 - 2015-01-01 00:00:00

Supervisor - Customer Service

2011-09-01 00:00:00 - 2013-11-01 00:00:00

Pro Basketball Player

2006-01-01 00:00:00 - 2009-01-01 00:00:00

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Donald Gray is a With over 3 years of experience as a Vendor Manager at GoDaddy, I oversee the day-to-day performance of outsourced operations for Customer Care, ensuring expected quality levels are obtained in multiple geo-locations. I have a Yellow Belt certification in Lean Six Sigma, which enables me to apply data-driven methods and tools to improve the efficiency and effectiveness of the processes and projects I manage. I have spearheaded the project management and launch of a new BPO partner as well as two new sites in the Philippines and one in Jamaica, enabling the BPO to exceed onshore performance in customer experience (NPS) through effective leadership development within a year of the initial launch. I also facilitate insights on BPO performance and next steps in care ops reviews monthly to the Presidents of Care, Services, and other stakeholders, demonstrating strong communication and analytical skills. My mission is to ensure that GoDaddy's customers receive the best-in-class service and support from our outsourced partners, while maintaining high quality principles and continuously improving set productivity standards and SOPs.