Don Schafer Email & Phone Number | A successful Program, Customer Support, and Software Development Manager. A strong set of attributes including: • Leadership: Innovative person with a history of achievements and awards for leading top performing teams that meet and exceed both company and customer expectations. Extremely successful leading engineering, quality assurance, project management, documentation, release engineering, sustaining engineering, and technical support to deliver solutions for multiple products in overlapping timeframes. Led and managed teams ranging in size from 6 to 25 people across up to 4 time zones. Experienced in delivering maintenance releases that are I18n L10n compliant for a variety of languages including: French, German, Spanish, Dutch, and Japanese. Excel at pulling teams together under crisis situations to deliver solutions to complex problems. • Customer Focus: Extensive experience leading customer support and continuing engineering efforts serving customers worldwide especially the U.S, Europe, Japan and the rest of the Asian Pacific. Experienced in developing and leading a 24x7x365 support and engineering environment with urgency for 99.999% uptime. Experienced with customers in a broad range of industries especially: telecommunications, manufacturing, banking, health care and transportation. • Metrics: Passionate and a long history of developing, automating and incrementally improving metrics to paint a picture of organizational results as well as fuel ideas for incremental improvements. Specialties: • Building & automating metrics & dashboards • Building and maintaining successful teams • Proven leader of remote and offshore teams • VB Script, VBA, HTML, XHTML, DHTML, Java Script, AJAX, XML, C# • Visual Studio, Eclipse, Windows, Linux, Tomcat • SQL on Sybase and MS SQL Server, MySQL, Oracle, & Access • Qlikview, MS Access, Excel, Project, Office • Experienced with waterfall and agile methodologies/tools (A360, JIRA)

Don Schafer

A successful Program, Customer Support, and Software Development Manager. A strong set of attribute...
West Groton, Massachusetts, United States

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Don Schafer’s Email don.schafer@nokia.com

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Don Schafer’s Location West Groton, Massachusetts, United States

Don Schafer’s Current Industry Nokia

Don Schafer’s Prior Industry Groton Wellness | Opwv | Openwave | Dun And Bradstreet Software

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Work Experience

Nokia

Program Manager

2010-11-01 00:00:00 - Present

Groton Wellness

Director of Operations

2009-07-01 00:00:00 - 2010-07-01 00:00:00

Opwv

Senior Manager Engineering and Continuing Engineering

2007-04-01 00:00:00 - 2009-06-01 00:00:00

Openwave

Senior Manager - Continuing Engineering

1997-07-01 00:00:00 - 2007-04-01 00:00:00

Dun And Bradstreet Software

Senior Manager - Client Server Product Maintenance

1986-05-01 00:00:00 - 1997-06-01 00:00:00

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FAQ About Don Schafer

Don Schafer is located at
West Groton, Massachusetts, United States

Don Schafer is a A successful Program, Customer Support, and Software Development Manager. A strong set of attributes including: • Leadership: Innovative person with a history of achievements and awards for leading top performing teams that meet and exceed both company and customer expectations. Extremely successful leading engineering, quality assurance, project management, documentation, release engineering, sustaining engineering, and technical support to deliver solutions for multiple products in overlapping timeframes. Led and managed teams ranging in size from 6 to 25 people across up to 4 time zones. Experienced in delivering maintenance releases that are I18n L10n compliant for a variety of languages including: French, German, Spanish, Dutch, and Japanese. Excel at pulling teams together under crisis situations to deliver solutions to complex problems. • Customer Focus: Extensive experience leading customer support and continuing engineering efforts serving customers worldwide especially the U.S, Europe, Japan and the rest of the Asian Pacific. Experienced in developing and leading a 24x7x365 support and engineering environment with urgency for 99.999% uptime. Experienced with customers in a broad range of industries especially: telecommunications, manufacturing, banking, health care and transportation. • Metrics: Passionate and a long history of developing, automating and incrementally improving metrics to paint a picture of organizational results as well as fuel ideas for incremental improvements. Specialties: • Building & automating metrics & dashboards • Building and maintaining successful teams • Proven leader of remote and offshore teams • VB Script, VBA, HTML, XHTML, DHTML, Java Script, AJAX, XML, C# • Visual Studio, Eclipse, Windows, Linux, Tomcat • SQL on Sybase and MS SQL Server, MySQL, Oracle, & Access • Qlikview, MS Access, Excel, Project, Office • Experienced with waterfall and agile methodologies/tools (A360, JIRA)