Dmitriy Vakulenko Email & Phone Number | 22 years of deep conceptual experience in WEM/WFM/WFO Contact Centers field. Known expert and owner of many innovative WEM/WFM modern features, touching predictive analytics, decision-making AI and Generative AI, models to empower contact center and customer management operations. Innovator, product leader, WEM/WFM consulting ambassador. Experience in full cycle SaaS development, customer success, professional services, project and product management. Leader and effective coordinator. Recognized by most of colleagues, partners and clients as a best expert in the WEM/WFM field they ever worked with. Be #1 in what you are doing – is my life philosophy! Ready to lead new product and bring it to the #1 in the world. Always working with passion, enthusiasm, perfectionist and accuracy, well know team player and fast learner – who used to create and enjoy work like a best hobby, rather than working for salary.

Dmitriy Vakulenko

22 years of deep conceptual experience in WEM/WFM/WFO Contact Centers field. Known expert and owner...
Berlin, Berlin, Germany

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Dmitriy Vakulenko’s Location Berlin, Berlin, Germany

Dmitriy Vakulenko’s Current Industry Genesys

Dmitriy Vakulenko’s Prior Industry Dimension Data | Pc Tier 3 Services | Miratech | Liverepair Com | Matlid Publications

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Principal Product Manager (WFO product lead)

2023-03-01 00:00:00 - Present

Senior Support Engineer

2016-04-01 00:00:00 - 2017-10-01 00:00:00

Founder and Managing Director

2008-08-01 00:00:00 - 2016-04-01 00:00:00

Principal Genesys solution architect & Genesys University Trainer

2007-02-01 00:00:00 - 2008-08-01 00:00:00

Shift Group Administrator

2002-01-01 00:00:00 - 2002-07-01 00:00:00

IT manager/System administrator

1999-12-01 00:00:00 - 2001-03-01 00:00:00

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Dmitriy Vakulenko is a 22 years of deep conceptual experience in WEM/WFM/WFO Contact Centers field. Known expert and owner of many innovative WEM/WFM modern features, touching predictive analytics, decision-making AI and Generative AI, models to empower contact center and customer management operations. Innovator, product leader, WEM/WFM consulting ambassador. Experience in full cycle SaaS development, customer success, professional services, project and product management. Leader and effective coordinator. Recognized by most of colleagues, partners and clients as a best expert in the WEM/WFM field they ever worked with. Be #1 in what you are doing – is my life philosophy! Ready to lead new product and bring it to the #1 in the world. Always working with passion, enthusiasm, perfectionist and accuracy, well know team player and fast learner – who used to create and enjoy work like a best hobby, rather than working for salary.

Dmitriy Vakulenko has prior
experience in the following industries:
Dimension Data | Pc Tier 3 Services | Miratech | Liverepair Com | Matlid Publications

Dmitriy Vakulenko has the following professional experience:
Genesys | Dimension Data | Pc Tier 3 Services | Miratech | Liverepair Com | Matlid Publications