Dirk Smit Email & Phone Number | IT Service Management through designing and aligning IT services to the ITIL framework Business Process Management through mapping and documenting current processes and developing new processes using best practice frameworks as reference in Visio and Aris. Delivering business and technology solutions, focusing on optimisation and improvement, to a variety of clients across the Retail, Petro-Chemical, FMCG, Manufacturing, Insurance and Financial industries. Project management of optimisation and business enablement projects. Supervise training to staff on new products and developments Manage various teams with the objective to: Conduct an analysis of the client’s current environment Identify optimisation and improvement opportunities Recommend optimisation and improvement solutions Successful implementation of identified solutions Successful improvement and implementation of processes Developing and implementing service management processes Manage client expectation through regular feedback and communication sessions, as well as formal reports and presentations Specialties: Business Process Management Project management Management Consultant Service Management (ITIL V3 Expert)

Dirk Smit

IT Service Management through designing and aligning IT services to the ITIL framework Business Proc...
City Of Cape Town, Western Cape, South Africa

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Dirk Smit’s Email dirk@nebula.co.za

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Dirk Smit’s Location City Of Cape Town, Western Cape, South Africa

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Service Management Specialist

Present

Senior Consultant

2007-02-01 00:00:00 - Present

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Dirk Smit is a IT Service Management through designing and aligning IT services to the ITIL framework Business Process Management through mapping and documenting current processes and developing new processes using best practice frameworks as reference in Visio and Aris. Delivering business and technology solutions, focusing on optimisation and improvement, to a variety of clients across the Retail, Petro-Chemical, FMCG, Manufacturing, Insurance and Financial industries. Project management of optimisation and business enablement projects. Supervise training to staff on new products and developments Manage various teams with the objective to: Conduct an analysis of the client’s current environment Identify optimisation and improvement opportunities Recommend optimisation and improvement solutions Successful implementation of identified solutions Successful improvement and implementation of processes Developing and implementing service management processes Manage client expectation through regular feedback and communication sessions, as well as formal reports and presentations Specialties: Business Process Management Project management Management Consultant Service Management (ITIL V3 Expert)