Dipa Rai Email & Phone Number | • Train new hires • Incident detection and reporting • Logging, categorization and prioritization of Incidents • Posting of all escalations and outages for Baxter Customer in specified tools • Attend inbound calls to resolve Airport hardware and database issues • Password reset and account unlock on call for QTAFE staff and student • Work on emails for APAC region as a backup support. • Log/Update ticket related to system issues. • Meeting SLA.• Meeting SLA. • Sending reports on daily basis on holds to reduce aging of faxes and getting the faxes clear within the SLA. • Handle expedites faxes fixed by sales rep to ensure smooth business between sales. • Taking extra responsibility in clearing more number of volumes rises in the team and providing help hand during weekends to clear the volume. • Handle calls to resolve customer queries.

Dipa Rai

• Train new hires • Incident detection and reporting • Logging, categorization and prioritization of...
Bangalore, Bangalore, India

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Dipa Rai’s Location Bangalore, Bangalore, India

Dipa Rai’s Current Industry Unisys Global Services India

Dipa Rai’s Prior Industry Dell

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Senior Service Desk Analyst

2010-10-01 00:00:00 - Present

Senior Order Processor

2008-09-01 00:00:00 - 2010-08-01 00:00:00

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Dipa Rai is a • Train new hires • Incident detection and reporting • Logging, categorization and prioritization of Incidents • Posting of all escalations and outages for Baxter Customer in specified tools • Attend inbound calls to resolve Airport hardware and database issues • Password reset and account unlock on call for QTAFE staff and student • Work on emails for APAC region as a backup support. • Log/Update ticket related to system issues. • Meeting SLA.• Meeting SLA. • Sending reports on daily basis on holds to reduce aging of faxes and getting the faxes clear within the SLA. • Handle expedites faxes fixed by sales rep to ensure smooth business between sales. • Taking extra responsibility in clearing more number of volumes rises in the team and providing help hand during weekends to clear the volume. • Handle calls to resolve customer queries.