Dinell Pillay Email & Phone Number | A detailed list of Responsibilities held as a Team Leader. • Monitoring daily performance of sales agents • Improving/Maintaining sales quality standards • Motivating and coaching Agents to achieve and exceed set targets • Managing overall productivity of the team • Foster a high-performance sales culture within the department • To identify and manage team and individual performance to ensure consistent performance outputs that meet or exceed the defined targets as reflected in the Agents Individual Performance Contract • To performance-manage Agents, by initially offering coaching, mentoring and development, thereafter work performance counselling • To actively monitor QA scores for Agents and initiate interventions (coaching, training, group call evaluations) to address under-performance • To develop and build relationships with the Agents, Manager and other Team Managers in a manner that is conducive to a high performance, sales culture • To draw Agent performance data (sales, sales quality, productivity, etc), and ensure that the monthly commission calculations are correct • To listen to a random selection of calls and provide Agents with on-the-job coaching, mentoring to address skills and knowledge gaps, and to plan for future development needs • To hold hourly/daily/weekly/monthly meetings with individual Agents and the team to discuss performance and document these sessions • Responsible for achieving and exceeding set business Sales targets. • Identifying staff training and development needs • Compliance, Risk, IR processes, appropriate management reporting • People and Performance Management • Rewards and Recognition • Staff Retention • Employee wellness/engagement • Conducting quarterly performance reviews • Coaching, mentoring and motivating staff • Create a Value creation and High performance culture • Building Reports to ensure accurate reporting on all sales achieved for the month, and to ensure that commissions were calculated accordingly

Dinell Pillay

A detailed list of Responsibilities held as a Team Leader. • Monitoring daily performance of sales...
Durban, Kwazulu-Natal, South Africa

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Dinell Pillay’s Email dpillay@mrpricegroup.com

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Dinell Pillay’s Location Durban, Kwazulu-Natal, South Africa

Dinell Pillay’s Current Industry Mr Price

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Work Experience

Mr Price

Team Leader

2011-04-01 00:00:00 - Present

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FAQ About Dinell Pillay

Dinell Pillay is located at
Durban, Kwazulu-Natal, South Africa

Dinell Pillay is a A detailed list of Responsibilities held as a Team Leader. • Monitoring daily performance of sales agents • Improving/Maintaining sales quality standards • Motivating and coaching Agents to achieve and exceed set targets • Managing overall productivity of the team • Foster a high-performance sales culture within the department • To identify and manage team and individual performance to ensure consistent performance outputs that meet or exceed the defined targets as reflected in the Agents Individual Performance Contract • To performance-manage Agents, by initially offering coaching, mentoring and development, thereafter work performance counselling • To actively monitor QA scores for Agents and initiate interventions (coaching, training, group call evaluations) to address under-performance • To develop and build relationships with the Agents, Manager and other Team Managers in a manner that is conducive to a high performance, sales culture • To draw Agent performance data (sales, sales quality, productivity, etc), and ensure that the monthly commission calculations are correct • To listen to a random selection of calls and provide Agents with on-the-job coaching, mentoring to address skills and knowledge gaps, and to plan for future development needs • To hold hourly/daily/weekly/monthly meetings with individual Agents and the team to discuss performance and document these sessions • Responsible for achieving and exceeding set business Sales targets. • Identifying staff training and development needs • Compliance, Risk, IR processes, appropriate management reporting • People and Performance Management • Rewards and Recognition • Staff Retention • Employee wellness/engagement • Conducting quarterly performance reviews • Coaching, mentoring and motivating staff • Create a Value creation and High performance culture • Building Reports to ensure accurate reporting on all sales achieved for the month, and to ensure that commissions were calculated accordingly