Diana Almond Email & Phone Number | Receptionist: - Managing the administration and maintenance of all relevant systems including processing new starters, movers, and leavers for payroll - Assisting with general administrative tasks - Provide support to the team manager by performing management duties such as co-ordination of reception team rotas, ensuring cover is always in place, ensuring staff work within confidentiality guidelines, paying attention to the Data Protection Act. - Provide excellent customer service to everyone, responding to telephone, e-mail, and face to face enquiries in a helpful and professional manner - Promote our benefits and rewards to employees, providing the administrative support for these - Answering and forwarding phone calls in a warm, confident, and friendly manner - The responsibility for over-seeing all aspects of the reception area such as assessment, evaluation, and implementation of systems. - Responsible for arranging couriers, making travel arrangements, and preparing correspondence - Provide support to PA’s and other departments whenever necessary - Recognising the importance of effective communication within the team and strive to communicate effectively with other team members, communicate effectively with patients and carers and recognise people’s needs for alternative methods of communication and respond accordingly - Making effective decisions by always striving to maintain quality within Danone - Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. - Experience in helping with HR departments. Marketing and Communication: - Managed the Centre Communications Helpdesk, offered a timely response to enquiries and communications requests, maintenance, and improvement of logical filing, and ensured awareness of changes to the rest of the team - Day to day management of the customer centre internal communications channels in line with the principles and guidelines document - Ensured full understanding of communications processes across stakeholders and audiences - Created and managed customer centre communications surveys to determine effectiveness and understanding of processes, and to gather feedback and ideas for continual improvement - Built and maintained stakeholder relationships by liaising with business partners from across the centre to ensure communications are completed efficiently and effectively - Proactively offered help and support with launch days and events such as Big Brother and the V Festival

Diana Almond

Receptionist: - Managing the administration and maintenance of all relevant systems including proce...
Bath, England, United Kingdom

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Diana Almond’s Email diana.almond@danone.com

Diana Almond’s Phone Numbers +44 1225 71****

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Diana Almond’s Location Bath, England, United Kingdom

Diana Almond’s Current Industry Danone

Diana Almond’s Prior Industry Nutricia | Virgin Media

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Work Experience

Nutricia Trustees

Executive

Present

Danone

Receptionist

2013-06-01T00:00:00.000Z - Present

Nutricia

Prescription Processing Co-Ordinator

2012-10-01T00:00:00.000Z - 2013-06-01T00:00:00.000Z

Virgin Media

Customer Service Specialist/Supervisor

2003-11-01T00:00:00.000Z - 2012-10-01T00:00:00.000Z

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No Skills Available

Languages

No Languages Available

FAQ About Diana Almond

Diana Almond is located at
Bath, England, United Kingdom

Diana Almond is a Receptionist: - Managing the administration and maintenance of all relevant systems including processing new starters, movers, and leavers for payroll - Assisting with general administrative tasks - Provide support to the team manager by performing management duties such as co-ordination of reception team rotas, ensuring cover is always in place, ensuring staff work within confidentiality guidelines, paying attention to the Data Protection Act. - Provide excellent customer service to everyone, responding to telephone, e-mail, and face to face enquiries in a helpful and professional manner - Promote our benefits and rewards to employees, providing the administrative support for these - Answering and forwarding phone calls in a warm, confident, and friendly manner - The responsibility for over-seeing all aspects of the reception area such as assessment, evaluation, and implementation of systems. - Responsible for arranging couriers, making travel arrangements, and preparing correspondence - Provide support to PA’s and other departments whenever necessary - Recognising the importance of effective communication within the team and strive to communicate effectively with other team members, communicate effectively with patients and carers and recognise people’s needs for alternative methods of communication and respond accordingly - Making effective decisions by always striving to maintain quality within Danone - Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. - Experience in helping with HR departments. Marketing and Communication: - Managed the Centre Communications Helpdesk, offered a timely response to enquiries and communications requests, maintenance, and improvement of logical filing, and ensured awareness of changes to the rest of the team - Day to day management of the customer centre internal communications channels in line with the principles and guidelines document - Ensured full understanding of communications processes across stakeholders and audiences - Created and managed customer centre communications surveys to determine effectiveness and understanding of processes, and to gather feedback and ideas for continual improvement - Built and maintained stakeholder relationships by liaising with business partners from across the centre to ensure communications are completed efficiently and effectively - Proactively offered help and support with launch days and events such as Big Brother and the V Festival