Di Raucci Email & Phone Number | I have been with MicroEdge for over 17 years and am currently the Director of Technical Support Technical Support . We have built a team that is dedicated, knowledgeable and totally customer focused. This combination has produced consistent client satisfaction of over 95% for the past 9 Quarters. Accomplishments: Maintained 98% client satisfaction based on closed call surveys consistently from 2008 to present. Current satisfaction rate is 97%. Most recent (October 2011) Onboarding support of another product line, incorporating the support team into current processes. Goal: Improving SLAs and client experience. Direct contributor to the maintenance renewal rate over 95% consistently over the past 10 years. Developing a highly aggressive training program for Technical Support bootcamp. Results: Onboarding within 30 days with knowledgeable, effective, customer focused Support Reps. Specialties: Strong Leadership skills with effective client relations.

Di Raucci

I have been with MicroEdge for over 17 years and am currently the Director of Technical Support Tech...
Yonkers, New York, United States

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Di Raucci’s Location Yonkers, New York, United States

Di Raucci’s Current Industry Microedge

Di Raucci’s Prior Industry Prime Computer

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Director of Technical Support

1994-04-01 00:00:00 - Present

Support Engineer

1981-01-01 00:00:00 - 1991-01-01 00:00:00

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Di Raucci is a I have been with MicroEdge for over 17 years and am currently the Director of Technical Support Technical Support . We have built a team that is dedicated, knowledgeable and totally customer focused. This combination has produced consistent client satisfaction of over 95% for the past 9 Quarters. Accomplishments: Maintained 98% client satisfaction based on closed call surveys consistently from 2008 to present. Current satisfaction rate is 97%. Most recent (October 2011) Onboarding support of another product line, incorporating the support team into current processes. Goal: Improving SLAs and client experience. Direct contributor to the maintenance renewal rate over 95% consistently over the past 10 years. Developing a highly aggressive training program for Technical Support bootcamp. Results: Onboarding within 30 days with knowledgeable, effective, customer focused Support Reps. Specialties: Strong Leadership skills with effective client relations.